The CRM URL can make the use of variables. This can be specified in the IVR when using the object Save addit. info and user data and also in the ACD group CRM URL setting itself.
When semicolons, commas, apostrphophes or pipes (;,'|) are used in the additional info, it can cause the web client to miss events and not display calls.
DO NOT use these characters.
The variables are evaluated by the web server, before the URL is passed to the client.
The following variables can be used:
| Variable | Meaning |
|---|---|
| $RootNumber | Root-Number (Platform Destination) of the service number |
| $ServiceNumber | Service Number (Name Field). |
| $CustomerNumber | Customer Number of the Service Number |
| $ParentCustomerNumber | Parent Customer Number of the Service Number |
| $ContractNumber | Contract Number of the Service Number |
| $BillingNumber | Billing Number of the Service Number |
| $GroupNumber | ACD Group Number |
| $groupname | ACD Group Name |
| $CallerNumber, $caller | Caller Number |
| $username | Agent Name |
| $userfirstname | Agent First Name |
| $useruid | Agent UID. |
Extended variables can be used, which are retrieved from the User status in the ACD directly. These fields available are specified as follows: ${Variable}
| ${Variable} |
|---|
| UID |
| Name |
| FirstName |
| TelActive |
| dtCallStart |
| ServiceNumbersName |
| ServiceNumbersName2 |
| AcdGroupsName |
| AcdGroupsGroupNumber |
| bMandatoryTransactionCode |
| AcdConfigurationGroupsName |
| ANumber |
| WaitingTime |
| ContactClass |
| ContactNumber |
| ContactName |
| ContactPostCode |
| ContactCity |
| StatisticsPartAID |
| CustomerNumber |
| ParentCustomerNumber |
| ContractNumber |
| BillingNumber |
| ContactTel1 |
| ContactTel2 |
| ContactTel3 |
| ContactTel4 |
| ContactTel5 |
| ContactEmail |
| ContactFirstName |
| ContactLastName |
| ContactCustomerNumber |
| UserData |
| DiallerCampaignsID |
| DiallerContactsName |
| DiallerCampaignsClientService |
| DiallerContactsAmount |
| DiallerContactsFirstName |
| DiallerContactsComment |
| DiallerContactsManufacturer |
| DiallerContactsModel |
| DiallerContactsTag |
| DiallerContactsDtBeginDate |
| DiallerContactsDtEndDate |
| DiallerCampaignsName |