If your organisation, for example a call center, has several branch offices, then you can use Locations to group users to these offices. This feature is used to restrict the data visible to agents actually present in the location (for administration, real time data display and statistics). Users with a location mapping see less data than is actually present in the system.
Choose System Settings - Locations in the main menu, to view the table of existing locations.
Use New in the toolbar to create a new entry. Provide the following information:
Location | The name of the location (for example the name of a branch office) |
Description | A descriptive text |
Entries can be changed by selecting Edit in the Action column: On the tab Users you can see the users associated with this location. Use Add in the toolbar to add further users. Provide the following information:
Administrator | The user has administrator rights for this location |
Supervisor | The user has ACD supervisor rights for this location |
Users | Choose one or more users |
Entries can be changed by selecting Edit in the Action column, and users removed from the list using Delete.