Copy Create status

The name of the ACD agent status value

Status (short)

A short name for the status value (is used when space is
reduced, for example in agent home)

Settable by Agent

Whether agents and supervisors can set this status themselves.

Logged-In

Agents with this status are logged into the ACD.

In Location

Agents with this status are present and in the mani location of work.

Pause

Agents with this status are currently on a break.

Calls

Agents with this status receive incoming calls.

Post Call

The agent is completing post call work.

Voice Mail

Agents with this status receive voice mails as media events.

Outbound

Agents in this status are ready to receive calls for an outbound
campaign.

Fax

Agents with this status receive incoming faxes as media events.

Callback

Agents with this status receive callback requests as media events.

SMS

Agents with this status receive SMS as media events.

Distribute During Call

If media events are also distributed when the agent is on a call.

Font Colour

The colour used for the font. Enter a 6 digit hey value (RGB), preceeded
by a #. Examples:

#FFFFFF — white.

#000000 — black.

#FF0000 — red.

#00FF00 — green.

#0000FF — blue.

You can also use names when selecting colours (without a # prefix).

See also the following URL:
http://www.w3schools.com/html/html_colornames.asp

Background Colour

The status background colour See the description for the font colour.

DTMF-Input

In order that agents can change status over the telephone, a DTMF
key must be assigned to the status. This key is then used when choosing
the status using the telephone menu.

Prompt File

Choose a voice prompt which should be played for this status.
This file is used in the telephone menu to prompt for this status
in the menu, and also when the agent is logged in with this status.
If no file is provided there, then agents will not hear what status they
currently have over the telephone.