Role

The role of the client administrator is to manage the system. 

Access

To access the client administrator account, the portal URL/login/resellerUId/clientUId must be used, for example:

https://myacdsystem.mydomain.de/CarrierPortal/login/myResellerUID/myClientUID

Only the two parameters user and password are required  when accessing a client administration account.

After logging in, you will see the home screen with the following tiles:

• Agent Home
• Agent Home (Braille)
• Analyse Logs
• Call Log
• Campaigns
• Conferences
• Destination Numbers
• Groups
• Lockes IP Addresses
• Locked Users
• Parameters
• Presence Connectors
• Presentations
• Prompts
• Reports
• Routing Applications
• Routing Plans
• Security Groups
• Service Numbers
• Supervisor
• User Master Data
• Users

In the menu you will find the following items:

• ACD
• Chat
• Conference Server
• Dialler
• Hot Button
• Logging
• Messaging
• Number Management
• Prompt Management
• Routing
• Statistics
• System Settings
• Texts
• User Data