Role
The role of the system administrator is to manage the system from the lowest access point. System administrators can move to higher level accounts if assigned the appropriate rights, and they can manage service numbers, resellers, system resources (roles and rights), and system parameters.
Access
To access the system administrator account, the portal URL /sysadmin/login must be used, for example:
https://myacdsystem.mydomain.de/CarrierPortal//login/myResellerUID/myClientUID
Only the two parameters user and password are required - do not specify a reseller or customer when accessing a system administration account.
After logging in, you will see the home screen with the following tiles:
- Agent Home
- Agent Home (Braille)
- Analyse Logs
- Call Log
- Campaigns
- Conferences
- Destination Numbers
- Groups
- Lockes IP Addresses
- Locked Users
- Parameters
- Presence Connectors
- Presentations
- Prompts
- Reports
- Routing Applications
- Routing Plans
- Security Groups
- Service Numbers
- Supervisor
- User Master Data
- Users
In the menu 
you will find the following items:
- ACD
- Chat
- Conference Server
- Dialler
- Hot Button
- Logging
- Messaging
- Number Management
- Prompt Management
- Routing
- Statistics
- System Settings
- Texts
- User Data