| Key | T | Resolved | Release Notes Subject | Release Notes Content |
|---|---|---|---|---|
| CSEGHORN-197 | Inserted User Data disappear when TAC is set | Inserted User Data disappear when TAC is set, agent has to write it again just before he close the TAC popup. This problem has been fixed. | ||
| JTELDEV-5199 | AgentHome and MiniClient - Pressing enter now allows direct dialling from call transfer number tab | Pressing enter whilst in the telephone number field on the transfer number tab in Agent Home or when in the Mini Client now starts the dialling process immediately. | ||
| CNFON-772 | Problem in Reset Passowrd Function | When you click on reset password and fill out the required fields, you receive a not well-formated Email with no subject and the second time you will receive an empty Email. This problem has been fixed. | ||
| CNFON-685 | Report download not shown if used had no ACD group mappings | The links to download reports were not shown if the user had no ACD group mappings. This problem has been fixed. | ||
| CNFON-606 | Whatsapp Session not automatically set to status "closed by customer" after 24 hours | WhatsApp sessions are automatically closed by WhatsApp / Tyntec after 24h. To reflect this behaviour, the jtel WhatsApp system now also changes the status of the chat to "Closed by customer" after 24 hours. | ||
| CNFON-786 | FTP Call Recording Uploads - Extra Variables and Extra Parameters | It is now possble to use the variable $servicenumber_billingnumber when specifying the file name for FTP call recording uploads. The following parameters have been added to the system parameters, to allow different modes of operation of FTP: Portal.Daemon.FTPS.EventSpool.Upload.Command Portal.Daemon.SFTP.EventSpool.Upload.Command Portal.Daemon.FILE.EventSpool.Upload.Command To use these commands, the FTP server is specified with the protocol type in front of the server name. The protocols supported are: ftps:// sftp:// file:// Any other protocols (or specifying no protocol) will use the existing command specified in the Portal.Daemon.FTP.EventSpool.Upload.Command parameter. | ||
| CNFON-753 | Some Long Texts in portal contained \n instead of carriage return | Some of the long texts used in the portal for various purposes (such as callbacks and e-mail texts) contained \n instead of a carriage return linefeed combination. This problem has been fixed in the portal update scripts. | ||
| CNFON-775 | Outbound Call Recording - Override Call Recording Type in ACD Group | The call recording type setup in the ACD group can be overridden for outbound calls using the following resources (via the system settings globally, or using a security group for the client account at the reseller level or system level): Resource (X): portal.Acd.AcdGroups.CallRecording.Outbound.RecordFunction.0to2 Changes: Call Recording Outbound - Permanent / can not be switched off To: Manual / can be switched on- off Resource (X): portal.Acd.AcdGroups.CallRecording.Outbound.RecordFunction.0to3 Changes: Call Recording Outbound - Permanent / can not be switched off To: Deactivated Resource (X): portal.Acd.AcdGroups.CallRecording.Outbound.RecordFunction.1to2 Changes: Call Recording Outbound - Permanent / can be switched off (opt out) To: Manual / can be switched on- off (X) Resource (X): portal.Acd.AcdGroups.CallRecording.Outbound.RecordFunction.1to3 Changes: Call Recording Outbound - Permanent / can be switched off (opt out) To: Deactivated (X) Resource (X): portal.Acd.AcdGroups.CallRecording.Outbound.RecordFunction.4to2 Changes: Call Recording Outbound - Every x calls to agent / can be switched off (opt out) To: Manual / can be switched on- off Resource (X): portal.Acd.AcdGroups.CallRecording.Outbound.RecordFunction.4to3 Changes: Call Recording Outbound - Every x calls to agent / can be switched off (opt out) To: Deactivated (X) Resource (X): portal.Acd.AcdGroups.CallRecording.Outbound.RecordFunction.5to2 Changes: Call Recording Outbound - Caller Opt-In by DTMF To: Manual / can be switched on- off Resource (X): portal.Acd.AcdGroups.CallRecording.Outbound.RecordFunction.5to3 Changes: Call Recording Outbound - Caller Opt-In by DTMF To: Deactivated For example, if the resource portal.Acd.AcdGroups.CallRecording.Outbound.RecordFunction.0to2 is defined for the client, if they make an outbound call using an ACD group which has permanent call recording enabled, it will be changed to manual call recording. If the resource portal.Acd.AcdGroups.CallRecording.Outbound.RecordFunction.0to3 is defined, recording will be switched off. The farther reaching (0to3) resource always takes precidence. All assignments are made by the reseller for the clients security group. Alternatively, they may be made by the system administrator in security groups for their resellers, or globally for the whole system by the system administrator under resources. | ||
| CCHALTEC-169 | New IVR Object - Re-Enter ACD | A new IVR object has been added, which can be used to return a caller to the previously used ACD queue, in the same position. This can, for example, be used as follows: - A call enters the ACD group via the IVR - An announcement is played, informing the caller that they can press 1 to enter their customer number - A rule "Leave Queue on DTMF" with DTMF 1 is added - The IVR application checks $acd_groupend_reason. If equal to 109, then a rule caused the call to leave the ACD group. - The IVR application checks $acd_queueleave_dtmf. This will contain the pressed DTMF. - If both conditions are met, callers are routed to a dialog to enter their customer number. - Following entry of the customer number, the IVR object "Save Additional Info and User Data" is used, to save the customer number and possibly change the CRM URL. - Next the new object "Re-Enter ACD" is used to go back to the ACD. This has two effects: - No additional statistics are created for the ACD. It is as if the call never left the ACD queue. - The call is placed in the queue at the position it left the queue. This means that callers retain their positions in the ACD queue. A word of caution: the queue timeout is calculated based on the time the call originally entered the ACD. So, if the queue timeout is 2 minutes, and the caller spends ages in the IVR entering the customer number, then an immediate timeout will ensue. | ||
| CCHALTEC-168 | New Call Recording Opt-Out Object for IVR | A new IVR Object "Call Recording Opt-Out" has been added to the IVR. This allows the recording opt-out functionality to be implemented in the IVR by simply routing the call through the object. This will have the same effect as if the caller opted-out using a DTMF whilst in the ACD. | ||
| CWRK-28 | Transaction Codes - Setting Transaction Codes at list "calls" in Agent Home | When setting Transaction Codes it was not possible to set a TAC in the list "calls" after a call when the option "mandatory transaction code" was configured in the ACD-Group. This problem has been fixed. | ||
| JTELDEV-5109 | Cloud TTS Service | A new cloud TTS service has been added to the system. This enables the generation of TTS files via a remote cloud service instead of, as previously, via locally installed TTS licenses. | ||
| CSEGHORN-187 | AgentHome - Call Agents who are busy | It was possible for other agents to call agents who were busy. This behaviour has now been changed so that agents cannot call busy agents via agent home. | ||
| CNFON-764 | Additional power events handlers. Upgrade to CEF 85. | 1. Upgrade to the last CEF version 2. Added new events handlers related to the power state change: StatusChangeOnRemoteDisconnect StatusChangeOnRemoteDisconnectElementID StatusChangeOnConsoleConnect StatusChangeOnConsoleConnectElementID StatusChangeOnConsoleDisconnect StatusChangeOnConsoleDisconnectElementID StatusChangeOnPowerModeSuspend StatusChangeOnPowerModeSuspendElementID StatusChangeOnPowerModeResume StatusChangeOnPowerModeResumeElementID | ||
| CNFON-761 | Outbound Statistics Report - Error executing with working times | It was not possible to execute the outbound statistics report when working times were specified. This problem has been fixed. | ||
| CKRIEG-138 | The report AcdTransactionCodesReport returns results less than expected. | The report AcdTransactionCodesReport was missing values in some cases due to null values in StatisticsPartB. the join was changed to AcdStatisticsTransactionCodes and problem is now fixed. | ||
| CDUERKOPP-34 | Calls to Service Numbers with special characters in the name not distributed | If a comma is used in the name of a service number, then the system cannot distribute calls correctly. This is due to the name breaking the SIP message used to make outbound calls to agents. A validator has been added to the web application, so that when a service number is now saved, any of the following characters will be rejected: .*[,'\"()%].* | ||
| JTELDEV-5193 | Dialler REST API - New Functions to update a contact and reset a contact | New functions to update a dialler contact and reset a dialler contact have been added to the REST API. | ||
| CTELKO-65 | Dialler - UserData and ForeignSystemID field size increased. UserData field now editable. | The size of the ForeignSystemID and UserData fields has been increased in the dialler campaigns to 128 characters. The UserData field is now editable via the web interface. | ||
| CSTYRIA-87 | Callback - Comment overwritten by previous comment | When manually creating a Callback event, the content of the comments would be overwritten by the previously entered comment. This problem has been fixed. | ||
| CNFON-664 | Agent Login / Logout Report inconsistencies | Some inconsistencies in the Login / Logout Report have been fixed. | ||
| JTELDEV-5183 | New Whatsapp Logo | A new Whatsapp Logo appears in the portal when receiving a Whatsapp message | ||
| JTELDEV-5180 | Integrate Whatsapp location and make difference between Chat and Whatsapp events types |
| ||
| CTDM-288 | When a Voice-Mail event is created, the Event history was not created when you initiate the call in Mini client. | Scenario: Voice-Mail Event is created in the routing and distributed to an agent. Problem1: The agent does the callback via the Mini Client (Status “callback initiated“ is NOT inserted into the event history) Problem2: When you initiate a call in Agent, event history will not be updated automatically in Supervisor and vice versa. -> These two problems are fixed. | ||
| CJUH-93 | E-Mail Connector - E-Mails with emoji characters | Some E-Mails received with emoji characters, which could not be represented in the UTF-8 3 character multibyte charset would cause the e-mail connector to fail with an exception. This problem has been fixed, the email connector now uses the UTF-8 4 character multibyte charset as standard. | ||
| CNFON-732 | IVR Statistics Markers - not created when no rating is specified | If no rating was specified when using the IVR object IVR statistics markers, the marker would not be saved. This problem has been fixed. | ||
| CNFON-434 | REST Query injection possibility | There was a possibility to inject scripts/files via the -o (output) argument of the curl function using REST Query IVR Components. This is fixed via an extra check for the final command before the command run. | ||
| CNORDOA-24 | IVR Object "ACD-Group with DB routing and variable type " and "ACD-Group with DB routing and Type" | When setting "Send Media Events from original ACD Group" in the objects "ACD with DB Routing and Variable Type" and "ACD with DB-Routing and Type", the ACD Event was created for the configuration group instead of the agent group. This has been fixed. | ||
| CNFON-716 | IVR - Line break in object "Create callback | When creating a media event of type Callback it was not possible to insert line breaks with the $crlf function. This problem has been fixed. | ||
| CMKL-60 | Reporting - Report with no data would not display properly | When executing the report "Statistics_AcdGroupReport10" without data, an error would be displayed in the report instead of empty rows. This problem has been fixed. | ||
| CSTYRIA-124 | "Total Calls" and "Calls per Hour" in Supervisor set to 0 in every Agent Status change | "Total Calls" and "Calls per Hour" in Supervisor set to 0 in every Agent Status change. While it should only change when an agent switches to any status where “Logged in” is not configured. This problem is fixed. | ||
| CEWS-12 | TAPI Connector - Now monitors PBX extensions | The TAPI connector now monintors PBX extensions as standard (no extra configuration required). New PBX extensions are created as they are read by the TAPI connector, existing names will be modified according to the name supplied by TAPI. Note that in most cases, adding new extensions to monitor, will require a restart of the jtel TAPI connector, since TAPI does not usually provide information on new extensions as they are configured. | ||
| CNORDOA-25 | TAPI Monitor Service - now accepts prefix for extracted numbers | The TAPI monitor service now accepts a prefix which is prepended to all monitored numbers. For example, assume the name reported by the TAPI is: SIP 08912345678. This can be matched with a Regex as follows, to remove the 0: <add key="regexNumber" value="^SIP 0(?<num>\d+)" /> This will extract the number 8912345678. This can now be turned into E.164 by specifying the new parameter monitoringPrefix in the configuration file (assuming Germany 49 as a country code): <add key="monitoringPrefix" value="49"/> | ||
| CCHALTEC-174 | Restricted numbers prevented outdials | Restricted numbers prevented outdials being made in some cases. This problem has been fixed. | ||
| CLANDW-66 | Chat Connectors - Field description "Max Chats Per Agent" incorrect | When configuring chat connectors, the field name "Max Chats Per Agent" was incorrect. This problem has been fixed. | ||
| JTELDEV-5160 | Portal available in french | The complete portal has now been translated to french. Please contact us, if you would like to have this enabled on your system. | ||
| CWRK-29 | Guided Transfer - Retrieve not shown correctly in AgentHome and Mini Client | When guided transfer was used, the call could be retrieved correctly and the original agent and caller were connected again. However, it was no longer possible to transfer the call again, and an incorrect call status was shown in agent home. This problem has been fixed. | ||
| CWEINOR-174 | Service Numbers - Changes not saved after emptying fields | When configuring service numbers, when a field was emptied and the configuration saved, the field would not be saved properly and remain in the previous configuration | ||
| CTAIFUN-54 | REST - Dialler Contacts History returned via REST interface | The dialler contacts rest interface now contains new functions to return the history from a dialler contact. The Postman collection and the documentation have been updated. | ||
| CSWP-165 | ACD Agent Report 2 und ACD Agent Performance Report - PostCall duration and Postcall Count corrected | When both reports are executed with identical input parameters, the post call times of both report outputs were different because the post call counter of the report "ACD Agent Report 2" was incorrect. The counter has been corrected so that both post call times are now identical. | ||
| CCHALTEC-177 | STARFACE connector - Now Random Passwords are generated | The STARFACE connector now generates random passwords when users are created. The administrator has to configure the users anyway, and so the password can be changed by the administrator later. | ||
| CTAIFUN-43 | CRM Link changed by Miniclient | Prevented change of CRM Link by Miniclienft | ||
| CTAIFUN-47 | Dialler Contacts - REST Import overwrites contacts with same Name and FirstName even if UserData is different | The REST import would overwrite contacts with the same Name and FirstName even if the UserData field was different. This problem has been fixed. | ||
| CNFON-646 | ACD Agent Report - division by CallsTaken instead of OfferedCalls because these KPIs are about calls connected to agents | In "ACD Agent Report" the average times in the footer / summary are now divided by CallsTaken instead of OfferedCalls. | ||
| CJUH-87 | Service Numbers Report 5 - Report Subscription | It was not possible to subscribe to Service Numbers Report 5. This problem has been fixed. | ||
| CTDM-283 | SOAP - Timestamp dtChanged is in incorrect TimeZone in various SOAP events | The timestamp dtChanged in various SOAP events was in the incorrect time zone. This problem has been fixed. | ||
| CSTYRIA-130 | Inactive Transaction-Codes still active | When a transaction code was set to inactive, the code would still be shown in the transaction code list popup after agent calls. This problem has been fixed | ||
| CNFON-728 | JTELStats2 Reports - no selections causes missing data | JTELStats2 Reports - no selections causes missing data in the JTELStats2 reports. If all parameters are selected, the data is correct. This problem has been fixed. | ||
| CNFON-710 | IVR Statistics Markers - Update without prompt file not possible | It was not possible to save an IVR Statistics Marker without defining a prompt file. This problem has been fixed. | ||
| CNFON-674 | ACD Inboxes Group Report - Missing data in report | When executing the report "ACD Inboxes Group Report", data would be missing in the report. This problem has been fixed. | ||
| CNFON-556 | Trunk Groups - trunk groups can not be deleted | It was not possible to delete a trunk group. This error has been fixed. | ||
| CSYMP-122 | Dynamic Priority Groups - Added Column Waiting Time Average Today | The average waiting time for the day has been added to the dynamic priority groups view in the supervisor. | ||
| CEWS-24 | ACD Group Rules - additional checks for time and constraints added | Additional constraints have been added to ACD group rules. 1. A time constraint can be added to the rule. This can be based on the time elapsed since: Call Start, Call Connect, Group Start (first group), Group Start (this group), Queue Start (first group), Queue Start (this group). In this way, rules can be activated only when a specific amount of time has elapsed based on one of the timestamps above. 2. A logical constraint can be added which must be true if the rule is to apply. The constraint can be ANY variable supported by the IVR, or the following variables if direct entry to the ACD was made: $acd_configuration_groups_id $acd_servicenumber_skillsID1 $called $caller $caller_areacode $caller_landline $caller_mobile $caller_nielsenarea $caller_priority $caller_postcode1 $caller_postcode2 $caller_postcode3 $caller_statename $caller_vehicleregistration $countrycode $ddi $languages_id $languages_iso_code $servicename $servicename2 $servicenumber $testcall $weekofyear The comparison of the variable supplied (ONLY ONE IS SUPPORTED) is made with a variable field with the following operators: str == str <> str left == str left <> The "left" operators allow for partial matching. | ||
| CSYMP-120 | Dynamic Priority Groups - Callbacks and Click to Call no longer counted | In the supervisor view of the dynamic priority groups - callbacks and click to calls are no longer counted. | ||
| CSTYRIA-126 | Transaction Codes - StatisticsPartBID not saved to database correctly after TAC is set | If agents saved TACs after the end of the call, then the StatisticsPartBID value would not be saved to the database correctly. This caused problems in the report "Transaction Codes Overview". This has been fixed. | ||
| CSTYRIA-118 | Transaction Codes - Inactive TACs still visible | When setting TACs after a call, inactive TACs would still be visible even though the transaction code was set to inactive in the configuration. | ||
| CNFON-701 | AcdGroupsReport4 - cannot be executed in Excel format | The AcdGroupsReport4 could not be executed in Excel format - this would produce an error. This problem has been fixed. | ||
| JTELDEV-5163 | Miniclient - popup window layout | When making outbound calls, the mini client popup window for making outbound telephone calls and recording transaction codes did not resize well when the mini client was reduced below a certain size. This problem has been fixed. | ||
| JTELDEV-5162 | Chat - Chat Report Export - new field pdata added | It is now possible to export all variables in the Chat pdata definition (name, email …) with the Chat Report. Access to the variables is using the syntax $pdata.<variable>, where <variable> is the pdata field. | ||
| JTELDEV-5156 | Teams - Rules for Agent Status | New rules have been added to the teams integration. These allow users or administrators to specify how calls and events should be distributed when agents are in a particular status in Teams. | ||
| JTELDEV-5097 | Teams Integration - Embed jtel Client as App in Teams | The jtel Portal can now be embedded as an application in the teams client. Contact jtel on how to do this if you have licensed the Teams connector. | ||
| JTELDEV-5085 | Clarification - Deleted User visible in locked accounts | A deleted user can still be seen in locked accounts. This is by design: the locking of accounts is stored in a different table to the user accounts, and hence this can still be seen after the user is deleted. This can, for example, be useful when an account is first of all deactivated, to detect if the user still tries to login to the account. | ||
| CTAIFUN-40 | New settings for supported protocol handlers in MiniClient and fix for custom protocol handlers in portal web application | If a custom URL was setup as the CRM Link, for example myprotocol://xxx, this would not be clickable in the web application. This problem has been fixed. Furthermore, it is possible to specify a setting in the configuration of the mini client - ProtocolHandlers - comma separated, which defines the protocols which will actually be clickable and opened via the protocol handler on the client machine. | ||
| CSYMP-118 | Dynamic Priority Groups - Improvements to Supervisor View | The supervisor view for dynamic priority groups now shows a new column - Current Priority - which shows the current actual priority of the calls in the dynamic priority group currently in the acd group, which are before the queue or in the queue. The following columns have been given colouring: Availability Today and Availability Timeslice: Value >= 95% --> Green 90% <= Value < 95% --> Blue 80% <= Value < 90% --> Orange 70% <= Value < 80% --> Yellow Value < 70% --> Red Waiting Now: X = 0 --> no colour 1 <= X <= 3 --> Blue 4 <= X <= 5 --> Orange 6 <= X <= 9 --> Yellow X >= 10 --> Red | ||
| CNFON-686 | Minimal password length in new user wizard. | The minimal password length in the new user wizard was not respected. This problem has been fixed. | ||
| CDUERKOPP-21 | New IVR Objet - Get ACD Group Information | A new IVR object has been introduced - Get ACD Group Information, and a new field has been added to the ACD group configuration - Foreign System ID. The foreign system ID can be used to reference an ACD group in another system - for example a reference to a record in a backend CRM or database. The new object searches for an ACD group, given either the ID, Name or Foreign System ID (or any combination thereof). If found, it returns a host of variables which give information on the current state of the acd group queue, numbers of agents, waiting times, number of calls, and all configuration fields from the ACD group. | ||
| CDUERKOPP-14 | TAPI Connector reads lines with empty telephone number | The TAPI connector would read lines with an empty telephone number, and set these up as a PBX user. This problem has been fixed. | ||
| JTELDEV-5159 | UserSearch Object - search by Nick Name | The UserSearch Object now supports searching for users by the Nick Name field. This is particularly useful when an external system does not use the same user UIDs as the jtel system. | ||
| JTELDEV-5158 | Chat connector server - installation script for systemd | The chat connector server can now be installed using systemd instead of init.d | ||
| JTELDEV-5157 | Outbound call popup broken when some resources not permitted | The outbound call popup would not appear in some scenarios, particularly if both of the following resources were not allowed: portal.Acd.AgentHome.CallProcessing.Outbound.UserDefined This problem has been fixed. | ||
| CTAIFUN-31 | String Functions - Search for string | The string functions now contain a search for string function, which returns the starting index of the searched for string (1 based indexing), or 0 if the string was not found. | ||
| JTELDEV-5155 | Language Code for Estonian (Estonia) added to Languages Selection | The language code for Estonian (Estonia) has been added to the languages selection dropdowns for the portal. | ||
| JTELDEV-5152 | Error in Selection of Service Numbers in Service Numbers Report 5 and 6 | There was an error in the selection of service numbers by billing number in Service Numbers Report 5 and 6. This problem has been fixed. |
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