Introduction

The TEL server runs the call flows for telephone calls in the jtel system.

It also runs background processes, such as jobs to create statistics subscription e-mails and convert audio files or create audio with a TTS engine.

Also, usually PBX connectors are run on the TEL server.

Installation

File Downloads

The following script downloads all the files needed in this section.

powershell -command "& { Start-BitsTransfer -Source https://cdn.jtel.de/downloads/configs/8server_config_v8.reg -Destination $Env:UserProfile\Downloads }"
powershell -command "& { Start-BitsTransfer -Source https://cdn.jtel.de/downloads/configs/odbc_ini_v52.reg -Destination $Env:UserProfile\Downloads }"
powershell -command "& { Start-BitsTransfer -Source http://cdn.jtel.de/downloads/aculab/AculabInstaller.msi -Destination $Env:UserProfile\Downloads }"
powershell -command "& { Start-BitsTransfer -Source https://cdn.jtel.de/downloads/tools/AutoLogon.zip -Destination $Env:UserProfile\Downloads }"

Configure Data Sources

Import the downloaded file odbc_ini_v52.reg to the registry to configure the data sources in windows.

You may need to change the password entries for each datasource, depending on the password configured for the mysql database.

Prepare 8-Server Registry

Import the downloaded file 8server_config_v8.reg to the registry to prepare the registry for 8-Server.

You will need to change the Machine ID setting - set this to the last byte of the IPv4 address in the local network. You need to change this value to HEX.

Install 8-Server

Clone Repository

IMPORTANT - THE STARTUP PROCEDURE IN STDCALL_MCP.CFG REQUIRES RC-5.23.13 AS MORE THAN 10 COMMANDS ARE REQUIRED

Run the following commands from a non elevated command prompt:

c:
cd \
mkdir \8Server
cd \8Server
git clone https://bitbucket.org/jtelgmbh/8-server-deploy.git deploy

Checkout Release

Run the following commands from a non elevated command prompt (in the same one as above):

cd deploy
git checkout release/rc-5.23.28

Install 8-Server

Telephony and Deamons

Run the following commands from a non elevated command prompt:

c:
cd \8Server\deploy\OEM\JTEL\
first_install.cmd
copy_keyfile_en_mcp_v67.cmd

Deamons Only

Run the following commands from a non elevated command prompt:

c:
cd \8Server\deploy\OEM\JTEL\
first_install.cmd
copy_keyfile_en_daemon.cmd

Windows Firewall

The following commands configure the windows firewall. Run these in an elevated cmd window:

netsh advfirewall firewall add rule name="ICMPv4" protocol=icmpv4:8,any dir=in action=allow edge=yes profile=private,domain
netsh advfirewall firewall add rule name="Hazelcast" dir=in action=allow protocol=TCP localport=5701-5801 edge=no profile=private,domain
netsh advfirewall firewall add rule name="RTP" dir=in action=allow protocol=UDP localport=30000-34999 edge=yes profile=private,domain
netsh advfirewall firewall add rule name="SIP" dir=in action=allow protocol=UDP localport=5060 edge=yes profile=private,domain
netsh advfirewall firewall add rule name="UDP Local" dir=in action=allow protocol=UDP localport=1-65535 edge=no profile=private,domain

Windows Defender

Virus Scan

Note: running an incorrectly configured realtime virus scanner on the telephony server can seriously impact performance or even stop the server working correctly.

The following commands configure windows defender, to exclude some telephony server processes and directories.

powershell -inputformat none -outputformat none -NonInteractive -Command Add-MpPreference -ExclusionPath "C:\8Server"
powershell -inputformat none -outputformat none -NonInteractive -Command Add-MpPreference -ExclusionProcess robot5.exe"
powershell -inputformat none -outputformat none -NonInteractive -Command Add-MpPreference -ExclusionProcess giHal.exe"
powershell -inputformat none -outputformat none -NonInteractive -Command Add-MpPreference -ExclusionProcess giAcu.exe"
powershell -inputformat none -outputformat none -NonInteractive -Command Add-MpPreference -ExclusionProcess sipserv.exe"
powershell -inputformat none -outputformat none -NonInteractive -Command Add-MpPreference -ExclusionProcess ProsodySServ.exe"

Install Aculab SIP and RTP Stack

Install AIT

Run the following commands from a non elevated command prompt, and install for all users:

start %USERPROFILE%\Downloads\AculabInstaller.msi

Install Aculab v67

Start the AIT application
Choose "Connection" -> "Work offline".
"File" -> ""Import" -> Load Aculab Package File...".
- c:\8Server\deploy\oem\jtel\aculab\v67.apf
Target Directory:
- C:\aculab\v67
"Install"

Note - if secure boot is not switched off in the virtual environment, the installation of the drivers might fail.

Configure Aculab

Start ACT

Add a Prosody-S instance
Choose "Prosody S" ... "Add...":
The serial number can be freely chosen, as can the security key. We recommend 100000 and jtel respectively.

Install the licenses
Choose "License Manager", Install Licence Keys...

Save and apply
Choose "Save Settings" then "Apply Settings".

start notepad++

All following config files can be opened via cmd with a simple start notepad++ command to speed up the process

Symmetric RTP

To configure symmetric RTP, as well as setting a static value for the telephone-event payload codec at 101, a file is created in C:\Aculab\v67\cfg\mhp.cfg with the following content:

start notepad++ C:\Aculab\v67\cfg\mhp.cfg

LocalRtpSymmetric=1
PayloadTelephoneEvent=101

PayloadTelephoneEvent

A setting to implement a static telephone-event codec might not be required. Please consult with your system administrator before configuring this setting, as usually a negotiation is made in the SDP per call to define the codec for telephone events, which ensures that no static setting is required.

Port Range

If it is required, that a port range is used for RTP, then the file C:\aculab\v67\cfg\aculab.config must be edited, set the port range as is required by the remote end (PBX / SIP Trunk):

start notepad++ C:\aculab\v67\cfg\aculab.config

...
							<rxrange minvalue="30000" maxvalue="34999"/>
...

Services

VERY IMPORTANT FOR WINDOWS SERVER 2019

Setup the following Aculab services to start only manually:

Aculab Prosody S
Aculab Resource Manager
Aculab Startup Service

Setup the following Aculab services to be disabled:

Aculab SS7 TS Manager

Startup Scripts

Net Use

Check the file c:\8Server\bin\startup.cmd - to see whether the net use command needs to be changed or not.

start notepad++ c:\8Server\bin\startup.cmd

Windows Server 2019

Comment out the following lines in the startup.cmd file:

aculabservicemanager -stop sip

Shortcut

Create a shortcut for:

c:\8Server\bin\startup_launcher.cmd

and place this in shell:startup.

Configuration Files

Create Default Configuration giAculab.cfg

Start a cmd up, and start gihal. This will create a default giAculab.cfg file.

Note - make sure the aculab services are started at this point.

Do this in an elevated command prompt:

Sometimes windows does not update the path immediately after installation of the components above. The following must be present in the path, and as an environment variable, for the rest of the installation to work:

PATH=...;c:\8Server\gi2\bin
R5_CONFIG_DIR=c:\8Server\Config\

This can be done by entering the following commands into a ADMIN command prompt:

cd c:\
setx /M PATH "%PATH%;c:\8Server\gi2\bin"

setx /M R5_CONFIG_DIR "c:\8Server\Config\"

gihal
 
# If it starts, press CTRL+C then cancel

Edit giAculab.cfg

The file is in:

c:\8Server\gi2\config\giAculab.cfg

start notepad++ c:\8Server\gi2\config\giAculab.cfg

giAculab.cfg is now configured for SIP with 8-Server. Replace the SIP section in the newly created file with the section below, changing the following:

channel_count to the number of licensed SIP channels
default_rtp_ip should be changed to the IP address of the NIC in the telephony network in multi-homed systems. Leave as is, if the system is not multi-homed.

    [SIP]
    {
      netport			                = 0
      channel_count		                = 30
      default_vmp_set		            = "VMP_SET1"
      default_rtp_ip		            = "0.0.0.0"
      default_rtp_dscp		            = 46
      defaultSignallingGateway	        = ""
      numberOnly		                = FALSE
      rfc2833RxToneEvent	            = TRUE
      rfc2833RxInbandToneRegeneration	= TRUE
      rfc2833TxToneConversion	        = TRUE
    }

Edit gi2.ini

Edit the file C:\8Server\gi2\bin\gi2.ini

At the very bottom, change the following setting to 2 (standard is 1):

start notepad++ C:\8Server\gi2\bin\gi2.ini

DISABLE_ERROR_DIALOG = 2

Edit StdCall_MCP.cfg

IMPORTANT - DO NOT USE AN OLDER CONFIG UNDER WINDOWS SERVER 2019

The following settings are changed in the file:

c:\8Server\config\StdCall_MCP.cfg

start notepad++ c:\8Server\config\StdCall_MCP.cfg

Enable_SIP_Registrar - for installations which require a registrar for the SIP trunk (e.g. Panasonic PBX installations)
Default_SIP_Contact - change to the IP address of the server (for multi-homed systems use the IP address of the NIC in the telephony network
Startup_Command4 und Startup_Sleep4 - delete these lines if the machine does not require registration to a SIP trunk (for example NFON requires registration - in this case leave in!)
Total_Channel_Count - Set to the total licensed SIP channel count
Inbound_Use_Channels - Set to the number of agents + supervisors + queue + IVR channels
Outbound_Use_Channels - Set to the number of agents + supervisors + call transfer channels
Note: Total_Channel_Count = Inbound_Use_Channels + Outbound_Use_Channels

ROOT
{
   StdCall_MCP
   {    
      bool    Use_RemoteHAL                         = TRUE;
	  
      integer LocalStream_RX_Port                   = 0;	  
      integer Dispatcher_ThreadCount                = 4;
	  
      bool    Auto_SETUP_ACK                        = FALSE;
      string  Alert_DefaultFile                     = "c:\8Server\Voice\System\070.wav";
	  
      integer Stream_Receiver_MaxUnconfirmedPackets = 8;
      integer Stream_Receiver_MaxBufferSize         = 16384;
      integer Stream_Sender_Timeout                 = 2000;
      integer Stream_Sender_MaxBufferSize           = 16384;
	  
      integer SIP_Interceptor_Port                  = 5060;
      bool    Enable_SIP_Interceptor                = TRUE;
	  integer Start_SIP_Interceptor_After_Command   = 5;
	  bool    Enable_SIP_Registrar                  = FALSE;
      bool    Enable_L3_Monitor                     = FALSE;

      string  Default_SIP_Contact                   = "<sip:10.42.13.84>";

	  string  Startup_Command0                      = "c:/windows/system32/taskkill.exe /im gihal.exe /f";
	  integer Startup_Sleep0                        = 2000;	  
	  string  Startup_Command1                      = "c:/windows/system32/taskkill.exe /im giacu.exe /f";
	  integer Startup_Sleep1                        = 2000;	  
	  string  Startup_Command2                      = "c:/aculab/v67/bin/amd64/aculabservicemanager -stop sip";
	  integer Startup_Sleep2                        = 2000;
	  string  Startup_Command3                      = "c:/windows/system32/net.exe stop acuresmgr";
	  integer Startup_Sleep3                        = 2000;
	  string  Startup_Command4                      = "c:/windows/system32/net.exe stop prosodysserv";
	  integer Startup_Sleep4                        = 2000;	  
	  string  Startup_Command5                      = "c:/windows/system32/net.exe stop aculabstartupservice";
	  integer Startup_Sleep5                        = 2000;
	  string  Startup_Command6                      = "c:/windows/system32/net.exe start aculabstartupservice";
	  integer Startup_Sleep6                        = 2000;
	  string  Startup_Command7                      = "c:/windows/system32/net.exe start acuresmgr";
	  integer Startup_Sleep7                        = 2000;
	  string  Startup_Command8                      = "c:/windows/system32/net.exe start prosodysserv";
	  integer Startup_Sleep8                        = 2000;
	  string  Startup_Command9                      = "c:/aculab/v67/bin/amd64/aculabservicemanager -start sip";
	  integer Startup_Sleep9                        = 2000;
	  string  Startup_Command10                     = "c:/8Server/gi2/bin/giHal.exe -w -tingtrace";
	  integer Startup_Sleep10                       = 20000;	  
	  string  Startup_Command11                     = "c:/8Server/bin/startup_registrations.cmd";
	  integer Startup_Sleep11                       = 1000;
	  
	  string  Shutdown_Command0                     = "c:/windows/system32/taskkill.exe /im gihal.exe /f";
	  integer Shutdown_Sleep0                       = 2000;
	  string  Shutdown_Command1                     = "c:/windows/system32/taskkill.exe /im giacu.exe /f";
	  integer Shutdown_Sleep1                       = 2000;

      Controller1
      {
         integer Total_Channel_Count    = 20;
         integer Inbound_Use_Channels   = 10;
         integer Outbound_Use_Channels  = 10;
         string  HAL_HostName           = "127.0.0.1";
         bool    SIP_URL_Cleaner        = TRUE;     
		 bool    SIP_Number_Cleaner     = TRUE;  
         bool    Ignore_L1Status        = TRUE;
         bool    RFC2833_DTMF_Detection = TRUE;
      };
   };
};

8-Server Configuration

Startup 8-Server:

c:\8Server\Bin\robot5.exe

Configuration

Machine ID (Settings ... General)

Set to the last byte of the IPv4 address of the machine.

Internet Components

Increase the number of UDP components, but only on machines which have a lot of lines.

Recommend: up to 200 lines use 40. Above 200 lines, increase by 20 for every additional 100 lines.

UDP Settings

If building a cluster with more than one 8-Server, enter the broadcast address for interchassis communication, using port 20202:

Daemon Processes

Check the loaded deamons, and possibly remove not needed processes.

The following list is for a combined server (telephony and daemon applications):

\\acd-store\shared\JTELCarrierPortal\AppServer\acd\Daemons\acd.Daemon.AcdEvents.Cleaner.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\acd\Daemons\acd.Daemon.AcdEvents.Distribute.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\acd\Daemons\acd.Daemon.DailyAutoGroupLogout.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\acd\Daemons\acd.Daemon.DailyAutoUserLogout.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\acd\Daemons\acd.Daemon.GroupDistribute.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\acd\Daemons\acd.Daemon.LongCalls.Warning.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\acd\Daemons\acd.Daemon.UDP.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\conf\ConfServer.Daemon.UDP.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\Portal.Daemon.8Server.LogFileCleaner.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\Portal.Daemon.Audio.Converter.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\Portal.Daemon.ChangeEvent.Manager.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\Portal.Daemon.EventSpool.SMS.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\Portal.Daemon.EventSpool.SMTP.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\Portal.Daemon.Recordings.Cleaner.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\Portal.Daemon.Recordings.Manager.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\Portal.Daemon.ReportSubscriptions2.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\Portal.Daemon.SystemStartSequence.Cleaner.v2.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\Portal.Daemon.SystemStartSequence.Update.v2.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\TimeServiceMonitor\portal.Daemon.TimeServiceMonitor.r5
C:\8Server\Samples\LogFileCleaner\8Server.Daemon.LogFileCleaner.mySQL.r5

The following list is for a pure telephony server (daemon applications are running on a separate server):

List of daemons of a telephony server

\\acd-store\shared\JTELCarrierPortal\AppServer\acd\Daemons\acd.Daemon.UDP.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\conf\ConfServer.Daemon.UDP.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\Portal.Daemon.SystemStartSequence.Update.v2.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\TimeServiceMonitor\portal.Daemon.TimeServiceMonitor.r5
C:\8Server\Samples\LogFileCleaner\8Server.Daemon.LogFileCleaner.mySQL.r5

The following list is for a pure daemon application server:

List of daemons in a daemon server

\\acd-store\shared\JTELCarrierPortal\AppServer\acd\Daemons\acd.Daemon.AcdEvents.Cleaner.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\acd\Daemons\acd.Daemon.AcdEvents.Distribute.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\acd\Daemons\acd.Daemon.DailyAutoGroupLogout.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\acd\Daemons\acd.Daemon.DailyAutoUserLogout.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\acd\Daemons\acd.Daemon.GroupDistribute.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\acd\Daemons\acd.Daemon.LongCalls.Warning.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\acd\Daemons\acd.Daemon.UDP.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\Portal.Daemon.8Server.LogFileCleaner.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\Portal.Daemon.Audio.Converter.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\Portal.Daemon.ChangeEvent.Manager.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\Portal.Daemon.EventSpool.SMS.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\Portal.Daemon.EventSpool.SMTP.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\Portal.Daemon.Recordings.Cleaner.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\Portal.Daemon.Recordings.Manager.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\Portal.Daemon.ReportSubscriptions2.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\Portal.Daemon.SystemStartSequence.Cleaner.v2.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\Portal.Daemon.SystemStartSequence.Update.v2.r5
\\acd-store\shared\JTELCarrierPortal\AppServer\TimeServiceMonitor\portal.Daemon.TimeServiceMonitor.r5
C:\8Server\Samples\LogFileCleaner\8Server.Daemon.LogFileCleaner.mySQL.r5

Stop 8-Server

Now shutdown 8-Server using File ... Exit.

8-Server License

Use C:\8Server\bin\KeyOrder6.exe to request a license for 8-Server:

Send the file C:\8Server\bin\8server.key to support@jtel.de

Once the license file is received, delete the file:

C:\8Server\bin\8server.key

and place the license file in:

C:\8Server\Config

Install the Platform UDP Listener

Installation

Install the platform UDP listener with the following commands:

Installation des Platform UDP Listeners

C:
md \PlatformUDPlistener
xcopy /E \\acd-store\shared\JTELCarrierPortal\Utils\Install\PlatformUDPListener C:\PlatformUDPlistener 
copy \\acd-store\shared\hazelcast.xml C:\PlatformUDPlistener\conf

Shortcut

Create a shortcut from:

c:\PlatformUDPListener\startListener.bat

and place this in shell:startup

Test

Start the platform UDP listener. It should find other cluster members, for example the webserver or database master, if other machines are already active.

Windows Autostart

To enable all applications to startup automatically (unless they are installed as services), an automatic login should be configured on windows.

Unpack AutoLogin.zip, and run the executable.

Setup the required account details, and save.

Reboot the machine to test! Note - give the machine a couple of minutes since if you attach via RDP to the account running the jtel applications, you will cause a login to occur and the applications to be started.

Page tree

Role TEL (Debian/Win2019)

Introduction

Installation

File Downloads

Configure Data Sources

Prepare 8-Server Registry

Install 8-Server

Clone Repository

Checkout Release

Install 8-Server

Telephony and Deamons

Deamons Only

Windows Firewall

Windows Defender

Install Aculab SIP and RTP Stack

Install AIT

Install Aculab v67

Configure Aculab

Symmetric RTP

Port Range

Services

Startup Scripts

Net Use

Shortcut

Configuration Files

Create Default Configuration giAculab.cfg

Edit giAculab.cfg

Edit gi2.ini

Edit StdCall_MCP.cfg

8-Server Configuration

Configuration

Machine ID (Settings ... General)

Internet Components

UDP Settings

Daemon Processes

Stop 8-Server

8-Server License

Install the Platform UDP Listener

Installation

Shortcut

Test

Windows Autostart