| Key | T | Resolved | Release Notes Subject | Release Notes Content |
|---|---|---|---|---|
| JTELDEV-5143 | 20.08.2020 | Holiday Lists - Save gave unnecessary error message | When a holiday list was saved, but the name was not changed, an unnecessary error message was displayed. This problem has been fixed. | |
| CNFON-681 | 20.08.2020 | Mini Client - New Variables for .EXE Call and New Options | The mini client now supports the following variables which can be used in the parameters to an .EXE call: $UsersEMail, $DateTimeUTC, $DateTimeLocal The following options have been added to the configuration to enable the recording of the output to the log file, and hidden execution. Also, the EXE can be killed after a specified timeout. The new options are documented here: https://wiki.jtel.de/display/JPW/Mini+Client+Settings | |
| CTAIFUN-23 | 20.08.2020 | Last Call Information - Object now supports configuration / agent groups | The last call information object now returns two additional variables: $prefix.AcdAgentGroupsID contains the agent ACD group ID $prefix.AcdConfigurationGroupsID contains the configuration ACD group ID This enables the object to be used in conjunction with agent / configuration groups as well as standalone groups. | |
| JTELDEV-5090 | 19.08.2020 | Teams Connector | A connector for Microsoft Teams is available. The connector imports the teams status of users from the office 365 cloud, and displays this information in various views in the system including the agent views and pbx user views in agent home and the supervisor. The user's own teams status is displayed in the header in the portal. Further features are planned which will enable call and event distribution to be dependent on the status of users in teams. | |
| JTELDEV-5111 | 19.08.2020 | Play sound when new chat message is received | Users can configure the system to play a sound when new or updated chat messages are received. This feature is enabled by users their own account settings. | |
| CCONTACT-148 | 13.08.2020 | Save Recordings via FTP had problems uploading files | The Save Recordings module had problems uploading files recorded in the IVR via FTP. This problem has been fixed. | |
| JTELDEV-5132 | 09.08.2020 | REST - Add support for AcdEvents | The REST interface now supports the creation of callback and ticket events. See https://wiki.jtel.de/display/JPW/REST for further details. | |
| JTELDEV-5126 | 02.08.2020 | REST - new API added to retrieve ACD groups | A new set of APIs has been added to the REST interface to retrieve ACD groups. 3 functions are provided: BaseURL/ClientsID/acd/groups - retrieves a list of all ACD groups in the client account. Note, the last function may return more than one record, as a partial match is used. | |
| JTELDEV-5125 | 02.08.2020 | REST - new API added to retrieve Users | A new set of APIs has been added to the REST interface to retrieve users. 3 functions are provided: BaseURL/ClientsID/users - retrieves a list of all users in the client account. Note, the last function may return more than one record, as a partial match is used on the UID. | |
| JTELDEV-5124 | 02.08.2020 | REST Dialler API - Get dialler contacts by campaign | A query parameter has been added to the function GET BaseURL/ClientsID/dialler/contacts allowing the specification of the dialler campaign ID from which to retrieve the contacts list. | |
| CPHADIA-12 | 21.07.2020 | IVR User Search - new variables tel1 ... tel6 added | New variables are now returned from the user search IVR object - <prefix>.Tel1 ... <prefix>.Tel6 return the configured telephone number of the user. | |
| JTELDEV-5120 | 19.07.2020 | JTELStats2 - IDs could overflow particularly in CompressedU15 table | The autoincrement ID could overflow in the JTELStats2.Compressed* tables, meaning that no more values could be inserted in the tables, in particular CompressedU15 was affected by this. The autoincrement ID field has been changed to a BIGINT to fix this problem. | |
| CWS-223 | 09.07.2020 | Hide Call-Recording in MiniClient when resource is disabled | The first call recording column was rendered even if the CallRecording resource portal.Acd.AgentHome.CallProcessing.CallRecording was disabled. This problem has been fixed. | |
| CJUH-46 | 06.07.2020 | Two new Service-Number Reports | Two new service number reports have been added to the system - Service Numbers Report 5 and Service Numbers Report 6. Service Numbers Report 5 provides inbound call counters over the requested time period grouped by hour. Service Numbers Report 6 provides the following KPIs for the requested time peroid: Inbound Total Inbound ACD Inbound Answered Emails Received Voice Mail + Callbacks Inbound Lost External Destination Availability Direct Availability incl. CB/VM | |
| CNFON-623 | 27.05.2020 | MiniClient Login - Too Many Redirects Error | The mini client login would display "too many redirects" for users who were not a member of any ACD groups. This problem has been fixed. | |
| CNFON-606 | 01.10.2020 | Whatsapp Session was not automatically Closed by Customer after 24h | Since Tyntec closes sessions after 24h, we also implemented the same feature: After 24h from the last message, the whatsapp session automatically changes to status "Closed by customer". |
Overview
Content Tools