| Key | T | Resolved | Release Notes Subject | Release Notes Content | |
|---|---|---|---|---|---|
| JTELDEV-5021 | 08.02.2020 | Workflow (IVR) GUI - Some objects could not be used in the end call routine | It was not possible to use some objects in the end call routine, although this could be modified as sysadmin in the object definition by modifying the the object definition to: <object endcall = "true">. This has now been updated, so that this modification is no longer necessary. | ||
| JTELDEV-5019 | 08.02.2020 | E-Mail Client for Agent Home | A new email client has been developed for the full client in agent home. This allows users to answer emails directly using the agent web application. Support is provided for retrieving text-blocks with standard texts and attachments from a confluence instance. | ||
| JTELDEV-5026 | 08.02.2020 | Webserver - Wildfly and Java 8 support | The webserver now requires Java 8 and Wildfly 18.x. The new installation procedures and update procedures are documented in the wiki. | ||
| CTELKO-37 | 21.01.2020 | Mini Client - TACs - Problem with too many TACs and no scrollbar | If a lot of TACs are configured, and the mini client WEB application is setup to show too many in the window (for example by setting the pager to 50 rows), then it is not possible to close the TAC window. This problem has been fixed by adding a vertical scroll bar to the TAC window if the content overflows. | ||
| CSAXO-84 | 27.12.2019 | Report Subscription - incorrect start date | If a report subscription was made with a monthly time period, then an incorrect start date would be recorded for the first delivery date. This problem has been fixed. | ||
| CNFON-422 | 15.12.2019 | Origin AT Area Code IVR Object uses incorrect outputs | The origin AT area code IVR object used the incorrect outputs. This problem has been fixed. | ||
| JTELDEV-4933 | 05.12.2019 | Experimental Functionality - Copy Client | It is now possible to copy a client as reseller admin. Note, this functionality is experimental and whilst we will be glad to take feedback on this feature, we will not be officially supporting this feature just yet. The following dependencies need to be checked once the client is copied:
Note, not all data is copied. The following tables / data are currently implemented:
| ||
| CTELKO-30 | 02.12.2019 | Call Recordings - not possible to download via web | In some cases it was not possible to download and listen to call recordings via the web application. This problem has been fixed. | ||
| CINEXIO-60 | 01.12.2019 | Call Recording - new Option Caller Opt-In by DTMF | A new call recording option can be configured in ACD groups - "Caller Opt-In by DTMF". When activated, the caller is prompted to press a DTMF before entering the queue. Only if a DTMF is pressed, is recording activated. Otherwise it is deactivated and cannot be re-activated by the agent. The prompts necessary for this can be activated by the reseller, under reseller master data (for all clients) or on a client-to-client basis by editing the client itself. | ||
| JTELDEV-5025 | 25.11.2019 | SalesForce - possible to tag user as test user to use alternative OpenCTI JavaScript URL in jtel client | It is now possible to configure two OpenCTI URLs for Users. A user can be tagged as a test OpenCTI user by editing the user, Tab ACD Options, in which case the Test OPEN CTI URL from the Client Master Data will be used. This enables migration from SalesForce Classic to Lightning on a user by user basis. | ||
| CSKR-156 | 14.11.2019 | User Copy - Fields Department and Client Attribute now copied | Previously, when a user was cloned (copied) the fields department and client attribute were not copied. This behaviour has been improved to copy both fields. | ||
| JTELDEV-4893 | 28.10.2019 | New SOAP Function mediaEventCreateCallback | A new SOAP function has been added to create a callback media event. See the SOAP documentation for more details. |
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