Connecting the PBX - PBX Side Configuration

Connecting the Innovaphone PBX to the jtel System is described here: http://wiki.innovaphone.com/index.php?title=Howto:Jtel_ACD_-_jtel_GmbH_-_3rd_Party_Product

Note, that this is one possible configuration. 

With innovaphone, it is recommended that ALL numbers to and from jtel are routed in E.164 format without a plus prefix.

Connecting the PBX - jtel Side Configuration

Required Data

The following data will be required:

• The IP Adress of the innovaphone PBX
• The SOAP User Name and Password configured in the PBX
• The head number of the PBX
• The maximum length of extensions in the PBX

Configure the PBX Trunk in jtel

The important settings are shown in the screenshot below:

• Incoming caller and called are set to E.164 incoming
• Outgoing caller and called are set to VOIP - Add prefix "sip:", then the E.164 number and postfix "@<Converter Parameter>"
• The converter parameter for caller is set to the IP address and port of the jtel 8-Server machine
• The converter parameter for called is set to the IP address and port of the PBX
• Set the maximum length of internal numbers

PBX Connector

Install the PBX Connector

Copy the files from \\acd-store\shared\JTELCarrierPortal_dev\WebServices\Install\Innovaphone\ServiceV11 to the 8-Server machine, for example to c:\JTELInnovaphoneServiceV11

Configure the PBX Connector

The Innovaphone PBX connector connects to one PBX and one jtel Client. If more are required, it must be installed and configured multiple times.

The following shows an excerpt from the XML configuration file for the PBX connector JTELInnovaphonePBXService.exe.config

Usually, only the following settings will need to be changed.

pbxEndpointConfiguration

pbxUserName

pbxUserPassword

    <add key="pbxEndpointConfiguration" value="https://<IP_ADDRESS_PBX>/PBX0/user.soap"/>
	<add key="pbxUserName" value="<PBX_SOAP_USER_NAME_PBX>"/>
	<add key="pbxUserPassword" value="<PBX_SOAP_USER_PASSWORD"/>
	<add key="resellersUID" value="<JTEL_RESELLER_UID>"/>
	<add key="clientsUID" value="<JTEL_CLIENT_UID>"/>
	<add key="usersUID" value="<JTEL_SOAP_USER_UID>"/>
	<add key="password" value="<JTEL_SOAP_USER_PASSWORD>"/>
	<add key="dbConnect" value="server=acd-dbm;user=root;database=JTELWeb;port=3306;password=<MYSQL_DB_MASTER_PASSWORD>;"/>
	<add key="udpAddress" value="acd-tel1"/>
    <add key="udpPort" value="40406"/>
    <add key="acdDaemonUdpAddress" value="acd-tel1"/>
    <add key="acdDaemonUdpPort" value="20645"/>
    <add key="numberFormatOutdial_OutsideLinePrefix" value="0"/>
    <add key="numberFormatOutdial_InternalNumberLength" value="3"/>
    <add key="numberFormatOutdial_CountryCode" value="49"/>
    <add key="numberFormatOutdial_AreaCode" value=""/>
	<add key="numberFormatOutdial_SubscriberCode" value=""/>
	<add key="monitoring_useNodeNum" value="false"/>
    <add key="monitoring_useNumberFormatMonitoring" value="true"/>
    <add key="monitoring_updateUserAlways" value="true" />
    <add key="numberFormatMonitoring_PrefixPBXNumbers" value="<PBX_HEAD_NUMBER>" />
    <add key="wcfTimeout" value="300"/>
    <add key="pbxReconnectTimeout" value="10"/>
  </appSettings>
</configuration>

Troubleshooting

PBX Performance Issues

Use this guide from Innovaphone to isolate the problem:

http://wiki.innovaphone.com/index.php?title=Reference:Device_Health_Check

Softphone Calls Dropping / Softphone Audio Quality

Use this guide from Innovaphone to configure the system:

http://wiki.innovaphone.com/index.php?title=Howto:Set_Type_of_Service_(ToS)_DiffServ_DSCP_Values_for_innovaphone_Windows_Applications_(SoftwarePhone,_myPBX_Video)