Connecting the PBX
Connecting the Innovaphone PBX to the jtel System is described here: http://wiki.innovaphone.com/index.php?title=Howto:Jtel_ACD_-_jtel_GmbH_-_3rd_Party_Product
PBX Performance Issues
Use this guide from Innovaphone to isolate the problem:
http://wiki.innovaphone.com/index.php?title=Reference:Device_Health_Check
Softphone Calls Dropping / Softphone Audio Quality
Use this guide from Innovaphone to configure the system: