| Key | T | Resolved | Release Notes Subject | Release Notes Content |
|---|---|---|---|---|
| CTAIFUN-23 | 20.08.2020 | Last Call Information - Object now supports configuration / agent groups | The last call information object now returns two additional variables: $prefix.AcdAgentGroupsID contains the agent ACD group ID $prefix.AcdConfigurationGroupsID contains the configuration ACD group ID This enables the object to be used in conjunction with agent / configuration groups as well as standalone groups. | |
| JTELDEV-5132 | 09.08.2020 | REST - Add support for AcdEvents | The REST interface now supports the creation of callback and ticket events. See https://wiki.jtel.de/display/JPW/REST for further details. | |
| JTELDEV-5126 | 02.08.2020 | REST - new API added to retrieve ACD groups | A new set of APIs has been added to the REST interface to retrieve ACD groups. 3 functions are provided: BaseURL/ClientsID/acd/groups - retrieves a list of all ACD groups in the client account. Note, the last function may return more than one record, as a partial match is used. | |
| JTELDEV-5125 | 02.08.2020 | REST - new API added to retrieve Users | A new set of APIs has been added to the REST interface to retrieve users. 3 functions are provided: BaseURL/ClientsID/users - retrieves a list of all users in the client account. Note, the last function may return more than one record, as a partial match is used on the UID. | |
| JTELDEV-5124 | 02.08.2020 | REST Dialler API - Get dialler contacts by campaign | A query parameter has been added to the function GET BaseURL/ClientsID/dialler/contacts allowing the specification of the dialler campaign ID from which to retrieve the contacts list. | |
| CRADPRAX-247 | 28.07.2020 | Long calls warning was sent with incorrect data in email when call was transferred to a non ACD user | The long calls warning was sent with incorrect data in the email when call was transferred to a non ACD user. It would claim that the recipient of the email (i.e. the supervisor themselves) was the culprit for the long call. This problem has been fixed, long call warnings are no longer generated for calls which are not connected to agents. | |
| CPHADIA-12 | 21.07.2020 | IVR User Search - new variables tel1 ... tel6 added | New variables are now returned from the user search IVR object - <prefix>.Tel1 ... <prefix>.Tel6 return the configured telephone number of the user. | |
| CNFON-638 | 20.07.2020 | Media Events not sent using the email credentials configured in the client account | If the email credentials and SMTP server was configurd at the client account level, then the system incorrectly used the system credentials to send media events by email, instead of using the settings configured in the client account. This problem has been fixed. | |
| JTELDEV-5120 | 19.07.2020 | JTELStats2 - IDs could overflow particularly in CompressedU15 table | The autoincrement ID could overflow in the JTELStats2.Compressed* tables, meaning that no more values could be inserted in the tables, in particular CompressedU15 was affected by this. The autoincrement ID field has been changed to a BIGINT to fix this problem. | |
| JTELDEV-5117 | 17.07.2020 | Minimum Password Length - Portal.Users.Password.MinLength | The minimum length of a user password can now be set using the system parameter Portal.Users.Password.MinLength. Note: existing passwords are not affected by changing this parameter. Only new password changes via the web interface are covered. | |
| CSEGHORN-190 | 16.07.2020 | UserData is correctly updated when a TAC is recorded | If a transaction code was recorded after a call in the transaction code popup, then changes made to the user data field would be lost. This problem has been fixed. | |
| JTELDEV-5105 | 14.07.2020 | Fix Chat Scenario: Client opens chat when agents available but before first message is sent all agents log off. | When a customer opens the chat window when agents are logged in, and sends a message after in the mean time all agents have logged out, no response is received, and the chat is not distributed. This situation persists even if agents subsequently log in to the system. If the customer refreshes the browser, a further error situation is produced. This problem has been fixed. | |
| CWS-223 | 09.07.2020 | Hide Call-Recording in MiniClient when resource is disabled | The first call recording column was rendered even if the CallRecording resource portal.Acd.AgentHome.CallProcessing.CallRecording was disabled. This problem has been fixed. | |
| CNFON-623 | 27.05.2020 | MiniClient Login - Too Many Redirects Error | The mini client login would display "too many redirects" for users who were not a member of any ACD groups. This problem has been fixed. | |
| CNFON-585 | 26.05.2020 | MiniClient and Agent Home Inbound Status | The total calls counter in the mini client and agent home would show incorrect data. This caused further problems in the total calls per hour column, and occupancy figures. This problem has been fixed. | |
| CNFON-609 | 25.05.2020 | New Language Selector in Web Portal | The language selector in the portal has been changed to a dropdown list to enable the support more languages. | |
| JTELDEV-5091 | 22.05.2020 | Chat Server - Loading Google Font | The chat server scripts loaded a font from google. This behaviour has been changed so that the font is internal to the system. | |
| JTELDEV-5064 | 19.05.2020 | Chat Export via REST | In the chat and whatsapp connectors, it is now possible to export chat sessions as a PDF file by REST to a backend system. | |
| CSEGHORN-176 | 18.05.2020 | Dialler Contacts Standard CSV Upload broken | The dialler contacts standard CSV upload was broken. This problem has been fixed. | |
| CNFON-619 | 18.05.2020 | MiniClient - Automatic REST Call or .EXE Call is sometimes late | The automatic REST call or .EXE call was sometimes too late when using the MiniClient .EXE. This problem has been fixed. | |
| JTELDEV-5070 | 17.05.2020 | LDAPS Support for Logins added | The jtel Portal now supports specifying an LDAPS Server for Agent Logins. For LDAPS, the URL to the LDAPS or AD Server must be specified as follows: ldaps://ldapserver.example.com:636 | |
| CBER-21 | 13.05.2020 | Dialler Campaigns Clone by REST - Race condition if the same campaign is cloned several times massively in parallel | If a dialler campaign is cloned via the REST interface in parallel with the same source and destination campaign, then several copies of the campaign could be created. A lock has been implemented so that the clone can only be created once in parallel. | |
| JTELDEV-5084 | 12.05.2020 | Reports - Execute Report in Background | When a report is executed, it is now executed in the background. An icon is added to the notifications area in the upper left part of the application to show that the report is processing in the background. When it is ready to download, the icon changes to a blinking colour. The icon is clicked again to download the report. | |
| CSTYRIA-108 | 12.05.2020 | Wallboard - deleting a user causes the number of completed media events to increase. | When a user is deleted, the dtLastModified timestamp on all ACD Events the user was assigned to is changed, when the user assignment to the event is removed. This causes the wallboard to display a disproportionately high number of completed events for the current day. All events which were assigned to the user, but completed at an earlier date are added to the actual number of completed events. This problem has been fixed. |
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