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KeyTResolvedRelease Notes SubjectRelease Notes Content
CNFON-681Story20.08.2020Mini Client - New Variables for .EXE Call and New OptionsThe mini client now supports the following variables which can be used in the parameters to an .EXE call:

$UsersEMail, $DateTimeUTC, $DateTimeLocal

The following options have been added to the configuration to enable the recording of the output to the log file, and hidden execution. Also, the EXE can be killed after a specified timeout.

The new options are documented here: https://wiki.jtel.de/display/JPW/Mini+Client+Settings
CTAIFUN-23Story20.08.2020Last Call Information - Object now supports configuration / agent groupsThe last call information object now returns two additional variables:

$prefix.AcdAgentGroupsID contains the agent ACD group ID
$prefix.AcdConfigurationGroupsID contains the configuration ACD group ID

This enables the object to be used in conjunction with agent / configuration groups as well as standalone groups.
JTELDEV-5132Story09.08.2020REST - Add support for AcdEvents

The REST interface now supports the creation of callback and ticket events. See https://wiki.jtel.de/display/JPW/REST for further details.

JTELDEV-5126Story02.08.2020REST - new API added to retrieve ACD groups

A new set of APIs has been added to the REST interface to retrieve ACD groups. 3 functions are provided:

BaseURL/ClientsID/acd/groups - retrieves a list of all ACD groups in the client account.
BaseURL/ClientsID/acd/groups/group/ID - retrieves a specific ACD group by ID
BaseURL/ClientsID/acd/groups/group?name=Name - retrieves a list of ACD groups using the Name as a match.

Note, the last function may return more than one record, as a partial match is used.

JTELDEV-5125Story02.08.2020REST - new API added to retrieve Users

A new set of APIs has been added to the REST interface to retrieve users. 3 functions are provided:

BaseURL/ClientsID/users - retrieves a list of all users in the client account.
BaseURL/ClientsID/users/user/ID - retrieves a specific user
BaseURL/ClientsID/users/user?uid=UID - retrieves a list of users using the UID as a match.

Note, the last function may return more than one record, as a partial match is used on the UID.

JTELDEV-5124Story02.08.2020REST Dialler API - Get dialler contacts by campaign

A query parameter has been added to the function GET BaseURL/ClientsID/dialler/contacts allowing the specification of the dialler campaign ID from which to retrieve the contacts list.

CPHADIA-12Story21.07.2020IVR User Search - new variables tel1 ... tel6 addedNew variables are now returned from the user search IVR object - <prefix>.Tel1 ... <prefix>.Tel6 return the configured telephone number of the user.
JTELDEV-5120Bug19.07.2020JTELStats2 - IDs could overflow particularly in CompressedU15 table

The autoincrement ID could overflow in the JTELStats2.Compressed* tables, meaning that no more values could be inserted in the tables, in particular CompressedU15 was affected by this. The autoincrement ID field has been changed to a BIGINT to fix this problem.

CWS-223Question09.07.2020Hide Call-Recording in MiniClient when resource is disabledThe first call recording column was rendered even if the CallRecording resource portal.Acd.AgentHome.CallProcessing.CallRecording was disabled. This problem has been fixed.
CNFON-62327.05.2020MiniClient Login - Too Many Redirects ErrorThe mini client login would display "too many redirects" for users who were not a member of any ACD groups. This problem has been fixed.
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