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KeyTResolvedRelease Notes SubjectRelease Notes Content
CTAIFUN-23Story20.08.2020Last Call Information - Object now supports configuration / agent groupsThe last call information object now returns two additional variables:

$prefix.AcdAgentGroupsID contains the agent ACD group ID
$prefix.AcdConfigurationGroupsID contains the configuration ACD group ID

This enables the object to be used in conjunction with agent / configuration groups as well as standalone groups.
JTELDEV-5132Story09.08.2020REST - Add support for AcdEvents

The REST interface now supports the creation of callback and ticket events. See https://wiki.jtel.de/display/JPW/REST for further details.

JTELDEV-5126Story02.08.2020REST - new API added to retrieve ACD groups

A new set of APIs has been added to the REST interface to retrieve ACD groups. 3 functions are provided:

BaseURL/ClientsID/acd/groups - retrieves a list of all ACD groups in the client account.
BaseURL/ClientsID/acd/groups/group/ID - retrieves a specific ACD group by ID
BaseURL/ClientsID/acd/groups/group?name=Name - retrieves a list of ACD groups using the Name as a match.

Note, the last function may return more than one record, as a partial match is used.

JTELDEV-5125Story02.08.2020REST - new API added to retrieve Users

A new set of APIs has been added to the REST interface to retrieve users. 3 functions are provided:

BaseURL/ClientsID/users - retrieves a list of all users in the client account.
BaseURL/ClientsID/users/user/ID - retrieves a specific user
BaseURL/ClientsID/users/user?uid=UID - retrieves a list of users using the UID as a match.

Note, the last function may return more than one record, as a partial match is used on the UID.

JTELDEV-5124Story02.08.2020REST Dialler API - Get dialler contacts by campaign

A query parameter has been added to the function GET BaseURL/ClientsID/dialler/contacts allowing the specification of the dialler campaign ID from which to retrieve the contacts list.

CPHADIA-12Story21.07.2020IVR User Search - new variables tel1 ... tel6 addedNew variables are now returned from the user search IVR object - <prefix>.Tel1 ... <prefix>.Tel6 return the configured telephone number of the user.
JTELDEV-5120Bug19.07.2020JTELStats2 - IDs could overflow particularly in CompressedU15 table

The autoincrement ID could overflow in the JTELStats2.Compressed* tables, meaning that no more values could be inserted in the tables, in particular CompressedU15 was affected by this. The autoincrement ID field has been changed to a BIGINT to fix this problem.

CWS-223Question09.07.2020Hide Call-Recording in MiniClient when resource is disabledThe first call recording column was rendered even if the CallRecording resource portal.Acd.AgentHome.CallProcessing.CallRecording was disabled. This problem has been fixed.
CNFON-62327.05.2020MiniClient Login - Too Many Redirects ErrorThe mini client login would display "too many redirects" for users who were not a member of any ACD groups. This problem has been fixed.
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