In this report the consolidated number of calls are displayed for the selected ACD groups in the defined granularity. In the sum range the respective sums are displayed.
Settings of the report
This report only allows the setting "Output Format"
Selection Criteria
None.
Columns
Client | Name | The name of the client |
UID | Login Token of the client | |
Users | Total | Number of Users of the Client |
Agents | Number of users who are assigned to one or more ACD groups as agents. | |
| Concurrent | The maximum number of users who were logged into the ACD at the same time. | |
Service Numbers | Number of service numbers assigned to a client | |
ACD Groups | Number of ACD Groups configured by the client |