In this report the consolidated number of calls are displayed for the selected ACD groups in the defined granularity. In the sum range the respective sums are displayed.
Columns
Client | Name | The name of the client |
UID | Login Token of the client | |
User | Overall sums | Number Users of the Client |
Agents | Number of users who are assigned to one or more ACD groups as agents. | |
Service Numbers | Number of service numbers assigned to a client | |
ACD Groups | Number of ACD Groups configured by the client |