Information required before the basic installation
Nr. | Information | Yes | No | Requested / Waiting for customer |
1 | IP address of ESXi host machine known?
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2 | IP range + netmask + default gateway known for the virtual machines? | |||
3 | Domain suffix known? | |||
4 | naming convention for the virtual machines known? | |||
5 | DNS server name(s) + IP address known? | |||
6 | Mail server of the customer known?
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7 | Time server of the customer known?
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8 | LDAP connection desired?
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9 | CentOS server set up? | |||
10 | Domain user necessary and set up? | |||
11 | Windows server set up?
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12 | IP address of the PBX known? | |||
13 | Is VMWare used as the base platform?
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14 | Internet connection available for installation?
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15 | Clarification of the responsibility for Windows updates is done? | |||
16 | Clarification of the use and responsibility regarding virus scanners on Windows servers? | |||
17 | Samba sharing between the servers necessary? | |||
18 | Clarification Firewall
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To be checked after the basic installation:
Nr. | Information | Yes | No | Requested / Waiting for customer |
---|---|---|---|---|
1 | Are the Aculab licenses installed? | |||
2 | Is the configuration of the 8-server adapted to the Aculab licenses? | |||
3 | Is symmetrical RTP set? | |||
4 | Is SIP Packet Capture configured, if applicable? | |||
5 | If the TK-Connector is set up and checked | |||
6 | Is the time synchronization set up on all machines and is it running correctly? | |||
7 | Are the system parameters adapted to customer requirements? | |||
8 | Does the platform listener run everywhere?->Is the display on the web for calls correct? | |||
9 | Does the data replication between master and SLave database work? | |||
10 | Are the trunks set up in the portal? | |||
11 | Is the telephone number converter set correctly? | |||
12 | Has the 8-server been checked to work without errors? |
The following tests must be performed:
Nr. | Test scenario | Yes | No | Result |
---|---|---|---|---|
1 | Configuring an ACD group with a logged on agent | |||
2 | Incoming call to test number, agent not available - Music on hold is played | |||
3 | Incoming call on test number, agent available - caller and agent hear each other | |||
4 | Function "Accept Call button" works, if present | |||
5 | Function "automatic call acceptance" works, if available | |||
6 | Is the call number transmission / display on the end device ok | |||
7 | Can the signalled telephone number be called back? | |||
8 | Correct display/behaviour of the call in the Web- or Mini-Client? | |||
9 | Hold /Retroeve/Forwarding function tested? | |||
10 | Are the test calls visible in the supervisor during the call? | |||
11 | Are the test calls visible in the daily statistics? | |||
12 | Do the statuses of the agent phones change when the agent speaks or picks up? | |||
13 | Are the calls visible in reporting? | |||
14 | Is the voicemail delivered correctly? | |||
15 | Is the callback delivered correctly? |