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Information required before the basic installation


Nr.InformationYesNoRequested / Waiting for customer
1

IP address of ESXi host machine known?

  • Login Data ESXI Administrator /root known?



2

IP range + netmask + default gateway known for the virtual machines?




3

Domain suffix known?




4

naming convention for the virtual machines known?




5

DNS server name(s) + IP address known?




6Mail server of the customer known?
  • Login required?
  • Desired e-mail sender?



7

Time server of the customer known?

  • Is the ptb time server accessible via customer firewall by NTP?



8

LDAP connection desired?

  • LDAP server of the customer known



9CentOS server set up?


10Domain user necessary and set up?


11

Windows server set up?

  • Must domain users be deployed?
    • Is Domain-User set up as local administrator including full local admin rights?



12 IP address of the PBX known?


13

 Is VMWare used as the base platform?

  • VMWare tools installed and functional?
  • Test performed via ESXi remote control?



14

 Internet connection available for installation?

  • Internet connection activated for installation?
  • Proxy necessary?
  • Download at least 6MB/s?



15Clarification of the responsibility for Windows updates is done?


16Clarification of the use and responsibility regarding virus scanners on Windows servers?


17Samba sharing between the servers necessary?


18

Clarification Firewall

  • Firewall between the servers is not recommended, better as a standalone solution with a firewall around
  • Firewall between TK and ACD not recommended
  • Transfer port list if firewall must be activated after all ( web server and telephony server are in separate networks)



To be checked after the basic installation:

Nr.InformationYesNoRequested / Waiting for customer
1Are the Aculab licenses installed?


2Is the configuration of the 8-server adapted to the Aculab licenses?


3Is symmetrical RTP set?


4Is SIP Packet Capture configured, if applicable?


5If the TK-Connector is set up and checked


6Is the time synchronization set up on all machines and is it running correctly?


7Are the system parameters adapted to customer requirements?


8Does the platform listener run everywhere?->Is the display on the web for calls correct?


9Does the data replication between master and SLave database work?


10

Are the trunks set up in the portal?




11Is the telephone number converter set correctly?


12Has the 8-server been checked to work without errors?



The following tests must be performed:

Nr.Test scenarioYesNoResult
1Configuring an ACD group with a logged on agent


2Incoming call to test number, agent not available - Music on hold is played


3Incoming call on test number, agent available - caller and agent hear each other


4Function "Accept Call button" works, if present


5Function "automatic call acceptance" works, if available


6Is the call number transmission / display on the end device ok


7Can the signalled telephone number be called back?


8Correct display/behaviour of the call in the Web- or Mini-Client?


9Hold /Retroeve/Forwarding function tested?


10Are the test calls visible in the supervisor during the call?


11Are the test calls visible in the daily statistics?


12Do the statuses of the agent phones change when the agent speaks or picks up?


13Are the calls visible in reporting?


14Is the voicemail delivered correctly?


15Is the callback delivered correctly?


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