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KeyTResolvedRelease Notes SubjectRelease Notes Content
JTELDEV-5078Bug25.04.2020Chat event bad transition

When a chat event transitions to the status "Closed by Customer" it is moved back to the media events display from the media event history, after the timeout for closing an event at the whats app connector occurs. This problem has been fixed.

CNFON-599Bug25.04.2020No more than 5 chats distributed to agentNo more than 5 chats would be distributed to an agent, even if more were configured. This problem has been fixed.
CMKL-61Bug25.04.2020Missing SOAP CALL_END EventsThe CALL_END event was missing after a call transfer was performed between two agents. This problem has been fixed.
CNFON-587Question25.04.2020Mini Client - Total Calls Display incorrectThe total calls field in the mini client displayed incorrect data. This problem has been fixed.
CBER-17Story25.04.2020Dialler Contact Import - now truncates fields which are too longThe dialler contact import routines (CSV import 2 via the Import / Export Schemes and the REST API) now truncate data which is too long for fields when the data is imported.
CNFON-58031.03.2020REST Query Advanced - single quotes in returned headers or body from REST server breaks ACD group rule processingIf single quotes were present anywhere in the response returned by the REST server (header or body), then this would break the processing of group rules in the ACD. This affected Release 3.19 only. This problem has been fixed.
JTELDEV-4999Story28.03.2020REST API Added

A new REST API has been added which will, over time, replace the SOAP API. Currently support for the dialler - importing and exporting contacts and campaigns has been added. See https://wiki.jtel.de/display/JPW/REST for details.

CNFON-559Question22.03.2020Agent Home - Call Notes now supports removal via security groupsA resource has been added to enable the removal of the call notes field. The resource is:

portal.Acd.AgentHome.CallNotes
CWS-218Bug15.03.2020IVR - Variable Parameters Check - NULL now allowedPreviously, NULL was not allowed as a variable parameter to objects in the IVR. This behaviour has been changed, NULL is now equivalent to an empty value.
JTELDEV-5059Story15.03.2020CereProc V5 Support added

Cereproc V5 TTS support has been added.

CNFON-571Story15.03.2020Number Converter for ItalyA number converter for PBXs in Italy has been added. This functions as follows:

- A leading 0 for outside line access is removed
- If the remaining number is prefixed with 00, then it is international. 00 is removed to convert the number to E.164.
- If the remaining number is prefixed with 0, then it is a national number. The italian country code (39) is added to convert the number to E.164.
- If the remaining number is not prefixed with 0, then it is an italian mobile number. The number is prefixed with 39 to convert to E.164.
JTELDEV-5058Story15.03.2020Dialler - GDPR announcement feature resource added

A resource has been added to allow or disallow access to the GDPR announcement feature in the dialler. The resource is:

portal.Dialler.DiallerCampaigns.GDPROptions

X must be provided for the options to be visible.

JTELDEV-5057Bug15.03.2020Agent Home / Supervisor Availability - not available is now gray again

The colouring for availability unavailable has now been changed back to gray.

JTELDEV-5049Story15.03.2020Chat Server - Support for Attachments

The chat server now supports attachments including Audio, Video, Pictures, PDF, Emoticons etc. If supported, the browser will display a preview of the attachment in the chat window. If not supported, the attachment can be downloaded for further processing.

JTELDEV-5028Story15.03.2020WhatsApp Integration

A new module for whats app integration has been implemented. The WhatsApp connector is installed with the chat server, and requires a Facebook Business account and a contract with a WhatsApp API partner. Incoming WhatsApp messages are received by the WhatsApp connector, and forwarded to the Chat Server for distribution to agents. The handling for agents is the same as a chat session.

Several attachment formats are supported including Text, PDF, Video, Pictures. Audio and emoticons.

Chats are kept open by Facebook for 24 hours. During this period agents can send messages back to the customer who made the initial contact. After a period of 24 hours during which the customer no longer sends a message to the connector, the channel is closed by Facebook and the chat becomes inactive.

CWS-217Bug14.03.2020TAPI PBX Connector - Do not create PBX users when no client is specifiedThe TAPI PBX Connector would create PBX users if the login was specified to a reseller admin or sysadmin. This behaviour has been corrected. Note, that it is NOT recommended to run the PBX connector as sysadmin or as a reseller admin.
CNFON-561Bug10.03.2020Logfile Analyser - Reseller can access calls from another resellerIf the logfile analyser is activated at the reseller level, and the reseller does not select a client, logs from calls from clients which do not belong to the reseller could be accessed. This problem has been fixed.
JTELDEV-5048Story27.02.2020Chat Connector JSON Example Code

The chat connector JSON code incorrectly contained equals (=) instead of colon ( in the JavaScript JSON definition. This problem has been fixed.

CEWS-64Bug21.02.2020Automatic Post Call Handling FixedAutomatic post call could keep running, if an agent logged out of the ACD. The behaviour has been changed so that automatic post call ends as soon as a status change is made by the agent.
CEWS-60Bug19.02.2020ACD Agent Report 2 - Calls - Busy incorrect calculationThe column "Calls - Busy" in ACD Agent Report 2 had an incorrect calculation. This problem has been fixed.
CNFON-530Bug17.02.2020E-Mail Routing - Incorrect Status at AgentWhen incoming e-mails were received by the e-mail connector, the status was sometimes incorrectly set to "Seen" instead of "New". This problem has been fixed.
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