| Key | T | Resolved | Release Notes Subject | Release Notes Content |
|---|---|---|---|---|
| CWS-218 | 15.03.2020 | IVR - Variable Parameters Check - NULL now allowed | Previously, NULL was not allowed as a variable parameter to objects in the IVR. This behaviour has been changed, NULL is now equivalent to an empty value. | |
| JTELDEV-5059 | 15.03.2020 | CereProc V5 Support added | Cereproc V5 TTS support has been added. | |
| CNFON-571 | 15.03.2020 | Number Converter for Italy | A number converter for PBXs in Italy has been added. This functions as follows: - A leading 0 for outside line access is removed - If the remaining number is prefixed with 00, then it is international. 00 is removed to convert the number to E.164. - If the remaining number is prefixed with 0, then it is a national number. The italian country code (39) is added to convert the number to E.164. - If the remaining number is not prefixed with 0, then it is an italian mobile number. The number is prefixed with 39 to convert to E.164. | |
| JTELDEV-5058 | 15.03.2020 | Dialler - GDPR announcement feature resource added | A resource has been added to allow or disallow access to the GDPR announcement feature in the dialler. The resource is: portal.Dialler.DiallerCampaigns.GDPROptions X must be provided for the options to be visible. | |
| JTELDEV-5057 | 15.03.2020 | Agent Home / Supervisor Availability - not available is now gray again | The colouring for availability unavailable has now been changed back to gray. | |
| JTELDEV-5049 | 15.03.2020 | Chat Server - Support for Attachments | The chat server now supports attachments including Audio, Video, Pictures, PDF, Emoticons etc. If supported, the browser will display a preview of the attachment in the chat window. If not supported, the attachment can be downloaded for further processing. | |
| JTELDEV-5028 | 15.03.2020 | WhatsApp Integration | A new module for whats app integration has been implemented. The WhatsApp connector is installed with the chat server, and requires a Facebook Business account and a contract with a WhatsApp API partner. Incoming WhatsApp messages are received by the WhatsApp connector, and forwarded to the Chat Server for distribution to agents. The handling for agents is the same as a chat session. Several attachment formats are supported including Text, PDF, Video, Pictures. Audio and emoticons. Chats are kept open by Facebook for 24 hours. During this period agents can send messages back to the customer who made the initial contact. After a period of 24 hours during which the customer no longer sends a message to the connector, the channel is closed by Facebook and the chat becomes inactive. | |
| CWS-217 | 14.03.2020 | TAPI PBX Connector - Do not create PBX users when no client is specified | The TAPI PBX Connector would create PBX users if the login was specified to a reseller admin or sysadmin. This behaviour has been corrected. Note, that it is NOT recommended to run the PBX connector as sysadmin or as a reseller admin. | |
| CNFON-561 | 10.03.2020 | Logfile Analyser - Reseller can access calls from another reseller | If the logfile analyser is activated at the reseller level, and the reseller does not select a client, logs from calls from clients which do not belong to the reseller could be accessed. This problem has been fixed. | |
| JTELDEV-5048 | 27.02.2020 | Chat Connector JSON Example Code | The chat connector JSON code incorrectly contained equals (=) instead of colon ( | |
| CEWS-64 | 21.02.2020 | Automatic Post Call Handling Fixed | Automatic post call could keep running, if an agent logged out of the ACD. The behaviour has been changed so that automatic post call ends as soon as a status change is made by the agent. | |
| CEWS-60 | 19.02.2020 | ACD Agent Report 2 - Calls - Busy incorrect calculation | The column "Calls - Busy" in ACD Agent Report 2 had an incorrect calculation. This problem has been fixed. | |
| CNFON-530 | 17.02.2020 | E-Mail Routing - Incorrect Status at Agent | When incoming e-mails were received by the e-mail connector, the status was sometimes incorrectly set to "Seen" instead of "New". This problem has been fixed. |
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