The acd-task-runner is responsible for:

• Making sure the file system is ready, installing a new file system for a new installation or retrieving new files for an existing installation when it is updated
• Making sure the database is ready, installing a clean database for a new installation or retrieving and executing update scripts for an existing installation when it is updated
• Performing tasks such as file system maintenance and database record deletion according to the retention policies setup on the customer system
• Making the daily system backup and uploading this either to the azure WORM storage (jtel Cloud SaaS Infrastructure) or the customers SMB or NFS (On Premise installation)

Provides file system acccess for service personell

The webserver for portal version 4.xx

This contains the SIP and RTP handling stack for the system:

• Uses a modified FreeSWITCH version with some jtel specific code in the core
• Contains jtel specific modules providing ASR and TTS functionality
• Uses a jtel specific configuration with a very simple dialplan which allows the jtel Blazar application server to make all call handling and routing decisions

This contains the application server software which:

• Controls the FreeSWITCH (acd-fs1) instance handling all incoming and outgoing calls
• Runs several background processes such as reporting subscriptions, sending emails, uploading files to FTP servers

This container is responsible for monitoring extensions, users and presence in connected voice infrastructure:

• Microsoft Teams Connector
• NFON Connector
• WellCOM Connector
• Cisco Connector

The chat server application container providing web-chat and LLM chat functionality.

The email connector application which retrieves emails from IMAP(S) and Office 365 / Exchange mailboxes.

Provides monitoring, presence and control functions for the Innovaphone PBX System.

Provides routing and pipelines to AI components in the infrastructure.

Provides call summarization services using LLM

Provides sentiment analysis using a custom model

Provides a vector database and query endpoint for knowledge base documents and data used in the AI pipelines of the system.

Provides the jtel REST API endpoints.

Monitors the database master and provides information to the central jtel monitoring and alarming system on the health and state of the database.

Monitors the host system and provides performance metrics including:

• CPU
• RAM
• disk and filesystem 
• network
• hardware statistics
• process statistics

to the central jtel monitoring and alarming system.

Monitors the containers in the stack and provides performance metrics per container including:

• CPU
• RAM
• disk i/o 
• network

to the central jtel monitoring and alarming system.

Monitors the state of docker objects:

• Containers
• Images
• Volumes
• Networks

providing the following metrics:

• Running
• Stopped
• Restarted
• Labels and Exit Codes

focusing on what exists and in what state and providing this information the the central jtel monitoring and alarming system.

Provides single sign on capability to the following managment containers using Entra ID:

• Visual Code Server
• haproxy web front end

TAPI is a legacy interface for monitoring and controlling old PBX systems and is only provided in a windows environment. 

Running the TAPI monitor application requires a dedicated windows machine to provide this functionality.