blazar, the new telephony server, now supports realtime ASR with the EnderTuring engine.

It is now possible to send elements from pdata to the LLM when they are received or updated.

In the workflow object REST Query Advanced - the Variable Prefix Result and Variable Prefix Content are now parsed before they are used.
This allows for indexing of the results, for example when processing in a loop, or processing a specific record where the index can be used as part of the name of the variables.

A new client parameter can be set which configures which ASR engine will be used in the IVR.

Voicebot.Transcribe.Provider

The default value, if it is not set, is Azure.

To use the Enderturing engine, set the value to EnderTuring.v2

The presence aggregator now supports V15 of the Cisco JTAPI / PBX. The exact version incorporated is 15.0.1.12900-4.

The report DIAL-001 now contains the column PostCallInterval from StatisticsPartB for each call.

Uploading call recordings to an FTP server was not possible due to a missing configuration setting in the blazar runProgram.yml file.
This problem can be fixed by adding the following configuration:

  - mapping:
      windows: c:/cygwin/bin/lftp.exe
      linux: /usr/bin/lftp

Newer versions of the server include this configuration by default.

The dialler report DIAL-001 now contains the additional column “Post Call Interval”.

In ACD-E-001, ACD Events Details Reports, the count was incorrectly displayed when there was no data. This problem has been fixed.

Making an incoming call while the agent is connected to a dialer contact does not work properly in a multi telephony server installation (i.e. more than one telephony server). The agent is connected to the next available contact and does not receive an incoming call when it is presented on the same server. This problem has now been resolved.

The agent cannot edit the user data field if a call is received without predefined user data. This problem has been fixed.

In the Outbound Call part of Agent Home (Braille), the selected group does not remain in the 'ACD-Group' field but disappears after logging out and logging in again. This has been fixed.

The login via Entra ID was not possible in the jtel tab app inside Microsoft Teams. In fact, a white screen was displayed. This is now fixed.

If Azure force login is configured, the user will directly login to jtel when clicking on the jtel app in Teams.

Downloading the ACD-S-003 report in XLS format does not work properly. This problem has been fixed.

Using the manual dialler and editing a contact in progress does not work properly. This problem has been fixed.

The tab PBX-Users in Mini Client had an issue that the rows were collapsed in Mozilla Firefox. This has been fixed.

The LLM API Key field was too short to save some of the newer tokens provided, in particular, by OpenAI. This problem has been fixed.

There was a typo in the title of the Reports DIAL_001 and DIAL_002 starting from page 2. This was fixed.

Re-uploading mp3 files or creating a tarif prompt with mp3 files results in a corrupt wave file. These two problems have been fixed and mp3 files are now always converted to wav files.

If you pause the manual dialler after the first call and then resume the dialling, it is not possible to make a new call as the status indicates that there is no active sub-campaign. This problem has been fixed.