There are the following options for recalls:
Request Callback
The following announcements are necessary to map this recall scenario:
- Intro Prompt
- Input New Number
- Current or New Number
- Confirm New Number
- Error and Out
- Callback Bocked
The following callflow "Book callback" illustrates the logic.
Request Callback 2
The following announcements are necessary to map this callback scenario:
· Intro Prompt
· Callback Option
· Callback not possible
· Callback booked
· Good Bye
The following callflow "Request callback 2" illustrates the logic.
Request Callback 3
The following announcements are necessary to map this callback scenario:
· Intro Prompt
· Input New Number
· Confirm New Number
· Error and Out
. Callback Bocked
The following callflow "Request callback 3" illustrates the logic.
Requst Callback or Voice-Mail
The following announcements are necessary to map this scenario:
· Intro Prompt
· Callback or Voicemail
· Prompt before Recording
· Beep before Recording
· Prompt after Recording
· Callback booked Prompt
The following callflow illustrates the logic.
Voice-Mail
The following announcements are necessary to map this scenario:
· Prompt before Recording
· Beep before Recording
· Prompt after Recording
The following callflow illustrates the logic.