as of release 3.27 | prior to release 3.27 |
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Function
You can use this object to book a callback request and send it to a group or a specific agent.
Parameter
Object Name | Name of this object instance |
ACD-Group | ACD-Group, to which the callback request is to be sent |
User UID | Enter the userUID of the agent, which contains the |
Caller ID | Here you can specify the call ID with variation. $ Caller |
Subject | Enter the subject of the message. |
| Here you can specify a note that will be sent to every callback request |
Outputs
Output | Used when ... |
Continue | If the callback request is successful, it can proceed in the call flow |
Error | If it came to error, this output is selected. |