Step by step guide
To do this, proceed as follows:
Under the menu item Routing, you will find the submenu item IVR statistics marker.
A table listing the existing IVR statistics markers is displayed here.
Column | Meaning |
---|---|
Name | Name of the statistics marker |
Type | Simple Yes/No Rating |
Prompt File | Announcement, which should be output at the statistics marker |
Action | Edit Delete |
- With New you can create more IVR statistics markers. IVR statistics markers have only one name.
- It should be chosen wisely and care should be taken when placing an IVR statistics marker in the various call flows.
- Here you have to know as an administrator what you want to have evaluated.
It's application in the IVR:
For the use of the various statistics markers as objects in the IVR, please refer to the following pages:
Page | Link |
---|---|
IVR Statistics Markers: | https://wiki.jtel.de/x/IwEF |
IVR Statistics Markers variable: | https://wiki.jtel.de/x/8xSKAQ |
Query statistics marker | https://wiki.jtel.de/x/BBWKAQ |
Query statistics markers variable | https://wiki.jtel.de/x/IRWKAQ |
Statistics Marker Reports
- In the associated report, both IVR statistics markers and service numbers can be selected for containment.
- Report IVR Ststistics Report: https://wiki.jtel.de/x/HwAF
In addition, you can use graphic areas to provide related information, tips, or hints to users.