Description

This report contains data about inbound calls of the current agent in the ACD group(s) in which he is logged in within a particular time slice. While this report allows you to evaluate the performance of the current agent logged in the ACD portal, the report ACD Agent Performance Report allows you to specify the agents of interest in the input.

Sample Execution (Input) → Sample Report (Output)

This report is optimised for the following output formats: PDFHTML

Columns

The following columns are provided.

See the documentation of ACD Agent Performance Report because the description is identical except that this one evaluate only one agent, the one currently logged in the ACD portal.