Key | T | Resolved | Release Notes Subject | Release Notes Content |
---|---|---|---|---|
CNORDOA-37 | PBX Connector Names - new option for TAPI Connector to not overwrite names | The TAPI PBX connector previously overwrote all reported PBX extension names. However, some TAPI connectors report non useful names to the system (e.g. Extension 300 or SIP 300 for example). A new feature has been added which prevents the names being overwritten. Extensions are created once when first seen, but the name will no longer be modified. This allows for changes to be made using the portal, in particular for a more useful name to be entered. This feature is activated in the TAPI connector configuration, by setting the following flag in the configuration file jtelTAPIMonitorService.exe.config: <add key="keepPBXUserName" value="true" /> The default value is false. | ||
CNFON-802 | VoiceMail - play by phone could fail in installations with multiple 8-Servers | In installations with multiple telephone servers, the feature 'voice mail - play by phone' could fail, if an additional server with 0 telephone lines was being used purely as an application (daemon) server. This problem has been fixed. | ||
JTELDEV-5222 | Supervisor 500 Exception with ACD Group Numbers and Dialler Campaigns | If the ACD groups associated with dialler sub-campaigns were configured with a group number, and more than one different group was associated with the campaign by having two master campaigns with different ACD groups configured, then the supervisor would fail with an http 500 error. This problem has been fixed. | ||
CNFON-739 | All uploads of prompt via popup fail. | All uploads of prompt via popup was failed due to an error in Javascript (wrong id). This was detected when trying to create a new prompt in ACD Group rules. A side problem was when changing a language, the Input file name will disappear. This was fixed for all prompt uploads via popup (Reseller Master Data > Call Recording...) | ||
CNFON-718 | Dialler Campaign does not disapear from supervisor view (wallboard and dialler) after deleting. | Data Cache mechanism for dialler compaigns was simply storing all records forever, even deleted ones. So in supervisor view (wallboard and dialler), deleted dialler compaigns was not disapearing. This is fixed and another cache mechanism is used for dialler compaigns so it updates even the deleted ones. | ||
CNFON-762 | Outbound Statistics Report - Total Calls Completed | Total Calls Completed was giving wrong statistics with a dialler, and the same statistics as Total Calls in normal outbound. This was fixed and now: - Outbound Completed Call means that the call was connected and CONNRES equal to 1 (Successful outbound call to destination). | ||
CNFON-824 | Group Parameters read in IVR Applications | Group parameters were not read again when a call was routed through a secondary ACD Group object in the IVR. This has been fixed. | ||
CSYMP-128 | Queue Distribution Algorithm Optimisation | The queue distribution algorithm has been optimised. This particularly affects queues with > 120 waiting callers, the speed of the calculation can be reduced by a factor of 2 to 10 in some cases. | ||
JTELDEV-5200 | SAP integration - Click To Dial from SAP records and get Caller Information using IVR object. | The jtel ACD can be integrated with the SAP Cloud for Customer (C4C). The following functions are available:
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