| Key | T | Resolved | Release Notes Subject | Release Notes Content |
|---|---|---|---|---|
| CNFON-834 | Call-Transfers to ACD-Groups | A problem in call distribution after a transfer to a different ACD-Group caused calls to be serviced incorrectly. This problem has been fixed. | ||
| CNFON-899 | Report "ACD Inboxes Itemised Details" - not generated when no selection made | When trying to generate the report "ACD Inboxes Itemised Details" without a selection an error occurred. This problem has now been fixed. | ||
| CTDM-316 | IVR - DTMF menu with variable prompt list - problem with very long prompt list. | Using an extremely long prompt list in an IVR DTMF Menu with variable prompt object could cause the object to fail. This problem has been fixed. | ||
| CTAIFUN-116 | Outbound Statistics Report - wrong statistics in outbound completed call and post call duration columns | When setting a Post call interval parameter in dialler calls, statistics of the post call duration is wrong. Also, the total of completed calls is wrong. This problem has been fixed. | ||
| CZVOOVE-112 | IVR Save Additional Info and User Data could fail with special characters causing stuck "TAC" status | The IVR Object "Save additional Info and Userdata" could fail to update the data if special characters were included in the data to be saved. This could cause some users to get stuck in the "TAC" status after receiving a call or an event. This problem has been fixed. | ||
| CTDM-313 | Callback from ACD Event in Supervisor using "Preset" Service Number - no record is created in Statistics. | Upon receiving an Acd Event in Supervisor, while no agent was assigned yet, If the supervisor makes a callback using the "Preset" Service Number option, no record is created in Statistics (AcdStatisticsPartB). This problem has been resolved. | ||
| CSAXO-140 | TAPI PBX Connector - parameter Portal.PBXUsers.Create.Automatically now checked | A check for the parameter 'Portal.PBXUsers.Create.Automatically' has been added to the TAPI PBX connector. If this is switched off, then PBX users are no longer created automatically. Previously, PBX users would always be created no matter what this setting was. | ||
| CSAXO-139 | Supervisor All Agents and Active Agents Views - Filters fixed | The filters and sorting for the supervisor all agents and active agents views have been corrected, so that sorting is now possible on all columns. | ||
| CNFON-656 | Wallboard - dialler campaigns tiles not displayed when using wallboard URL | The Dialler Campaigns tiles were not displayed in the wallboard when accessed directly via the URL. This problem has been fixed. | ||
| CSAXO-136 | Outbound via Click to Dial - No Resources | A problem in the best server candidate selection for making outbound calls has been resolved. This would result in "No Resources" being shown all the time. Note: this problem only applied if it was never possible to make an outbound call. If this message is sometimes seen, then it means the server is out of capacity. | ||
| CCHALTEC-189 | bCallerHangup in StatisticsPartB is not the same when agent hangs up the phone via phone and via portal. | bCallerHangup in StatisticsPartB is equal to: 0 when client/customer hangs up the phone -> correct 1 when agent hangs up via the phone -> correct 0 when agent hangs up the phone via hangup button in the web portal -> this was not correct and should have been equal to 1. This problem has now been fixed. | ||
| CSTYRIA-142 | Acd Transaction Codes Overview Report - TACs count corrected | The number of TACs was wrong when one entry in StatisticsPartA was associated to many entries in StatisticsPartB. | ||
| CCHALTEC-190 | ACD - "Always record agent" checkbox can not be saved if a default group exists | The ACD - "Always record agent" checkbox can not be saved if a default group exists. This problem has been fixed. | ||
| CTAIFUN-105 | Undeclared variable in StringFunctions r5 causes error in 8-Server | The variable StringLength was not declared in the .r5 script of the IVR object "StringFunctions - InStr Function" causing an error to be reporting in the telephony server. This had no effect on the operation of the function, but the error message could be irritating. This problem has been fixed. | ||
| CSTYRIA-143 | Cisco CUCM JTAPI Connector - Update to 12.5.1.14900-1 | The Cisco CUCM JTAPI connector has been updated to version 12.5.1.14900-1 which is compatible with Cisco CUCM Release 12.5(1)SU2. | ||
| CKSB-139 | Innovaphone Integration fails with Releases >= 3.23 | If the innovaphone integration was active it would fail to display anything with Releases >= 3.23. This problem has been fixed. | ||
| CNORDOA-53 | Call Logic Database Error on Call Transfer | An error in the database logic during call transfer could cause some records not to be created. This problem has been fixed. | ||
| JTELDEV-5244 | WebServer DataCache Performance Error | An error in the datacache for the webservers caused old entries not to be deleted on large systems and also unnecessary records to be retrieved from the database. This problem has been fixed. | ||
| CZVOOVE-109 | IVR Object - Save Additional Info and User Data | Using commas in the user data field or additional info field causes problems in the display of the data in the portal, and when recording this data to the statistics. The Save Additional Info and User Data object has been modified, to remove all commas from the expression before it is saved. | ||
| CNORDOA-50 | Agent Status Abbreviations - added to update script | Software updates previously would overwrite the agent status abbreviations configured at the system administrator level. This problem has been fixed. | ||
| CCARG-228 | Dialler Contacts Import via Import / Export Scheme broken in MySQL 8.x | The default order for GROUP_CONCAT() has changed in MySQL, which caused di | ||
| JTELDEV-5228 | Limitations for Service Number names relaxed | The limitations for Service Number names have been relaxed. Parenthesis is now allowed. | ||
| CHTP-29 | Agent - Automatic Greeting played by system | It is now possible to configure an automatic greeting file which is played by the system when an agent receives an inbound call. The file to be played is configured under User-Data - "User Greeting Prompt", and can be activated there. Further, the agent has the possibility to activate or deactivate playing the automatic greeting. In the full client, this can be done by clicking on the icon to the right of the top of the "post call" indicator. In the mini-client, this is done by clicking on the automatic call greeting icon at the bottom (in the middle of the row of icons). | ||
| CCHALTEC-185 | Silent Monitoring could fail in some cases with multiple telephony servers | Silent Monitoring could fail in some cases with multiple telephony servers. Now, the destination host is read from the actual call from the database, which fixes this problem. | ||
| CNFON-846 | IVR editor session failure | The automatic session reload behaviour has been changed in the IVR editor. This could cause problems editing the application on some (usually slow) internet connections. | ||
| CNORDOA-37 | PBX Connector Names - new option for TAPI Connector to not overwrite names | The TAPI PBX connector previously overwrote all reported PBX extension names. However, some TAPI connectors report non useful names to the system (e.g. Extension 300 or SIP 300 for example). A new feature has been added which prevents the names being overwritten. Extensions are created once when first seen, but the name will no longer be modified. This allows for changes to be made using the portal, in particular for a more useful name to be entered. This feature is activated in the TAPI connector configuration, by setting the following flag in the configuration file jtelTAPIMonitorService.exe.config: <add key="keepPBXUserName" value="true" /> The default value is false. | ||
| CNFON-802 | VoiceMail - play by phone could fail in installations with multiple 8-Servers | In installations with multiple telephone servers, the feature 'voice mail - play by phone' could fail, if an additional server with 0 telephone lines was being used purely as an application (daemon) server. This problem has been fixed. | ||
| CMRCOMP-24 | Trunk Groups - Alcatel Incoming Number Translation Correction | The incoming number translator "Alcatel" has been corrected for anonymous caller numbers. | ||
| JTELDEV-5222 | Supervisor 500 Exception with ACD Group Numbers and Dialler Campaigns | If the ACD groups associated with dialler sub-campaigns were configured with a group number, and more than one different group was associated with the campaign by having two master campaigns with different ACD groups configured, then the supervisor would fail with an http 500 error. This problem has been fixed. | ||
| CNFON-739 | All uploads of prompt via popup fail. | All uploads of prompt via popup was failed due to an error in Javascript (wrong id). This was detected when trying to create a new prompt in ACD Group rules. A side problem was when changing a language, the Input file name will disappear. This was fixed for all prompt uploads via popup (Reseller Master Data > Call Recording...) | ||
| CNFON-718 | Dialler Campaign does not disapear from supervisor view (wallboard and dialler) after deleting. | Data Cache mechanism for dialler compaigns was simply storing all records forever, even deleted ones. So in supervisor view (wallboard and dialler), deleted dialler compaigns was not disapearing. This is fixed and another cache mechanism is used for dialler compaigns so it updates even the deleted ones. | ||
| CNFON-762 | Outbound Statistics Report - Total Calls Completed | Total Calls Completed was giving wrong statistics with a dialler, and the same statistics as Total Calls in normal outbound. This was fixed and now: - Outbound Completed Call means that the call was connected and CONNRES equal to 1 (Successful outbound call to destination). | ||
| CNFON-824 | Group Parameters read in IVR Applications | Group parameters were not read again when a call was routed through a secondary ACD Group object in the IVR. This has been fixed. | ||
| CSYMP-128 | Queue Distribution Algorithm Optimisation | The queue distribution algorithm has been optimised. This particularly affects queues with > 120 waiting callers, the speed of the calculation can be reduced by a factor of 2 to 10 in some cases. | ||
| JTELDEV-5200 | SAP integration - Click To Dial from SAP records and get Caller Information using IVR object. | The jtel ACD can be integrated with the SAP Cloud for Customer (C4C). The following functions are available:
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