Key | T | Resolved | Release Notes Subject | Release Notes Content |
---|---|---|---|---|
JTELDEV-5022 | 29.09.2020 | REST Query - POST Parameters not replaced correctly | The POST / PUT data parameters were not replaced correctly in the object REST Query advanced. Variables would not always be resolved. This problem has been fixed. | |
CSTYRIA-108 | 12.05.2020 | Wallboard - deleting a user causes the number of completed media events to increase. | When a user is deleted, the dtLastModified timestamp on all ACD Events the user was assigned to is changed, when the user assignment to the event is removed. This causes the wallboard to display a disproportionately high number of completed events for the current day. All events which were assigned to the user, but completed at an earlier date are added to the actual number of completed events. This problem has been fixed. | |
CMKL-61 | 25.04.2020 | Missing SOAP CALL_END Events | The CALL_END event was missing after a call transfer was performed between two agents. This problem has been fixed. | |
CEWS-64 | 21.02.2020 | Automatic Post Call Handling Fixed | Automatic post call could keep running, if an agent logged out of the ACD. The behaviour has been changed so that automatic post call ends as soon as a status change is made by the agent. | |
CEWS-60 | 19.02.2020 | ACD Agent Report 2 - Calls - Busy incorrect calculation | The column "Calls - Busy" in ACD Agent Report 2 had an incorrect calculation. This problem has been fixed. | |
CSKR-156 | 19.02.2020 | User Copy - Fields Department and Client Attribute now copied | Previously, when a user was cloned (copied) the fields department and client attribute were not copied. This behaviour has been improved to copy both fields. | |
JTELDEV-5021 | 08.02.2020 | Workflow (IVR) GUI - Some objects could not be used in the end call routine | It was not possible to use some objects in the end call routine, although this could be modified as sysadmin in the object definition by modifying the the object definition to: <object endcall = "true">. This has now been updated, so that this modification is no longer necessary. | |
CAWSH-220 | 31.01.2020 | Outbound calls - statistics not written to database | When using the incoming call translator - PBX - prepend country code + area code + subscriber prefix to all numbers - outbound calls could not be written to the database correctly. This is due to an asymmetry between the used service number (fully qualified E.164) and the inbound signalled number (PBX internal). The PBX number converter has been modified, to deal with this so that calls are logged correctly. | |
CTELKO-37 | 21.01.2020 | Mini Client - TACs - Problem with too many TACs and no scrollbar | If a lot of TACs are configured, and the mini client WEB application is setup to show too many in the window (for example by setting the pager to 50 rows), then it is not possible to close the TAC window. This problem has been fixed by adding a vertical scroll bar to the TAC window if the content overflows. | |
CSAXO-84 | 27.12.2019 | Report Subscription - incorrect start date | If a report subscription was made with a monthly time period, then an incorrect start date would be recorded for the first delivery date. This problem has been fixed. | |
CMPK-63 | 20.12.2019 | Users Delete failed | It was not possible to delete some users because of foreign key restrictions in the database. This problem has been fixed. | |
CSTYRIA-89 | 18.12.2019 | ACD Group Reports - number of call back requests | The number of callback requests was not shown correctly in some ACD group reports. This was due to the newer callback 2 and callback 3 variants not being counted. This problem has been fixed. | |
CSTYRIA-88 | 18.12.2019 | StatisticsPartB record related to incorrect AcdStatisticsPartB record after call transfer group | The StatisticsPartB record is related to the incorrect AcdStatisticsPartB record after a call transfer group has been perfomed. This problem has been fixed. | |
CNFON-422 | 15.12.2019 | Origin AT Area Code IVR Object uses incorrect outputs | The origin AT area code IVR object used the incorrect outputs. This problem has been fixed. | |
CNFON-491 | 09.12.2019 | ACD Group Report 3 - Number of in service calls is incorrect | ACD Group Report 3 the number of in service calls is incorrect. This problem has been fixed. | |
CSTYRIA-73 | 21.11.2019 | Agent Notes in Callback Window disappear when call is ended | The notes made by agents in the request callback popup would disappear when call was ended whilst the agent was still inputting the callback request. This problem has been fixed. | |
CSAXO-47 | 21.11.2019 | Incorrect transaction codes shown on call transfer | Incorrect transaction codes could be shown on call transfer, particularly when using agent / configuration groups and also in combination with holding the call prior to the transfer. This problem has been fixed. | |
CRADPRAX-242 | 14.11.2019 | ACD Group Report 4 - Incorrect Service Level and Availability | ACD Group Report 4 would display incorrect service level and availability values. This problem has been fixed. | |
CSAXO-73 | 25.10.2019 | ACD Group Redialler Rules did not work with configuration and agent groups | Rules defined in ACD groups to process repeat callers (redialler rules) did not work with configuration and agent groups. This problem has been fixed. | |
CKRIEG-29 | 22.10.2019 | REST Query Advanced object - improved character set handling | The rest query advanced object now handles latin1 character sets properly. | |
JTELDEV-5011 | 21.10.2019 | Call Flow Graphics in ACD Group Rules are shown in a better was | It is now possible to view the call flow graphics in ACD group rules with a mouseover and scroll down even if they do not fit to the browser window completely at the current zoom level. | |
CSTYRIA-70 | 20.10.2019 | New Group Action "Callback 3" - no confirmation required | A new ACD group action "Callback 3" has been added, which no longer askes for confirmation of the telephone number when the caller ID has not been withheld. If the caller ID is withheld, then the behaviour is as previously. | |
CSTYRIA-82 | 20.10.2019 | Cisco JTAPI 12.x Presence Connector | The Cisco JTAPI presence connector now supports Cisco Release 12.x. | |
JTELDEV-5010 | 17.10.2019 | Mini-Client - ACD Groups Display sometimes takes up more than one row | If a user was configured to a group as invivible or read only, and also the "logout not possible" button was clicked, then the display of the logged-in status and action button (login or logout) would take up two rows, causing the groups display to take up too much space. This problem has been fixed. | |
JTELDEV-5009 | 16.10.2019 | Error in User Status causes incorrect behaviour of dialler start button | An error in the user status routine caused the start dialler button to be rendered sometimes, when it should not have been. This problem has been fixed. | |
CSAXO-36 | 09.10.2019 | Supervisor Agents Views - incorrect status colour in column "availability" | An incorrect status value could be shown in the "availability" column in the supervisor if PBX monitoring was used - when busy some agents were shown as green instead of red. This problem has been fixed. | |
JTELDEV-5001 | 07.10.2019 | MiniClient - Layout Optimisations and Call Notes | Call notes may be recorded by agents for the current call. The call notes field is a free text field. Notes are only allowed to be recorded for a call if mandatory transaction codes are enabled for the ACD group. Call notes are available in the following functions:
The layout of the mini client has been changed. The call processing area is now at the top. Buttons for call handling are only shown when a call is active. The outbound call and start dialler areas are no longer visible when a call is active. The statistics tabs have been moved below this area. | |
CCARG-177 | 02.10.2019 | Dialler - incorrect figures in the following wallboard tiles | The following wallboard tiles could show incorrect values, and have been fixed: - Calls Aborted Today - Calls Aborted Today Percent - Calls Error Today - Calls Error Today Percent - Calls Invalid Today Percent - Calls No Answer Today Percent - Calls Reched Today Percent - Contact Result Aborted Today Percent | |
JTELDEV-4998 | 23.09.2019 | IVR Debug Dump Variables does not process prefix correctly | The debug dump variables IVR object does not process the prefix correctly, and instead dumps all variables. This problem has been fixed. | |
JTELDEV-4975 | 23.09.2019 | IVR GUI Copy / Cut / Paste Functions | These buttons have been removed as they have never worked. | |
CSAXO-69 | 20.09.2019 | Service Numbers Report 1 - time interval for hangup time cannot be saved. | The time interval cannot be saved for the hangup time in service numbers report 1 when subscribing to this report. This problem has been fixed. | |
JTELDEV-4996 | 16.09.2019 | Innovaphone PBX Connector - SOAP with plain http | It was no longer possible to connect to an innovaphone PBX using http, https had to be used instead. This is usually not a problem, as the innovaphone PBX accepts https as standard too, however the problem has been fixed. | |
CNFON-475 | 15.09.2019 | P-Asserted Identity Parameter in Trunk Groups now up to 256 characters | To allow for more complex expressions in the P-Asserted-Identity parameters, these fields have been increased to 256 characters in length. | |
CEWS-7 | 13.09.2019 | TAPI PBX Connector now updates PBX Extensions in jtel Portal | The TAPI PBX Connector now synchronises all found PBX users to the portal. | |
JTELDEV-4941 | 09.09.2019 | Doubleclick on Tab in Service Number deletes parameters | Double clicking on a tab when editing a service number could delete settings in the service number if it was saved. This problem has been fixed. | |
CKLING-136 | 02.09.2019 | Flexible Telephone Number from Workstation can be used in Outdial | If an agent has the rights to use a telephone number defined in the user account, a flexible telephone number set by the workstation login procedure can now be selected by the agent when making an outbound call. The use of this feature requires that the resource portal.Acd.AgentHome.CallProcessing.Outbound.UserCommunication (X) is set for the user's security group. | |
JTELDEV-4917 | 01.09.2019 | Standard Reports JTELStats2 | Standard reports have been added for JTELStats2 to retrieve the data either as a CSV or Excel report. Reports are provided for each of the tables: CompressedA15, CompressedADay, CompressedU15, CompressedUDay, CompressedUA15 and CompressedUADay. | |
JTELDEV-4994 | 01.09.2019 | JTELStats2 - Activation only for selected clients | JTELStats2 is now activated at the reseller level only for specific clients. When clients are created, it is deactivated as standard. When an update is run, it is activated for clients where compressed statistics already exist. | |
CSTYRIA-67 | 30.08.2019 | ACD Group Report - incorrect number of outbound calls | ACD Group Report 4 contained an incorrect count for the number of outbound calls made. This problem has been fixed. | |
CNFON-410 | 24.08.2019 | MiniClient - new EXE Call feature added when incoming calls are received, new command line parameters to dial a number, new Hotkey Functions. | A new feature, to call an .EXE file with parameters is now available in the mini client. The following parameters control its behaviour: AutomaticEXECall, AutomaticEXECallCommand, AutomaticEXECallParameters. Up to 4 additional system wide hotkeys can be defined in the MiniClient which run JavaScript within the client when they are pressed. This can, for example, be used to place status changes on hotkeys for faster use. Also it is possible to start the mini client with the following parameters: ACDMiniClient.exe --dial number which causes the mini client to behave, as if the hotkey to dial a number had been pressed. | |
CNFON-467 | 23.08.2019 | SOAP - New Method to create outbound IVR call | A new method callCreateOutboundIVR has been added to the SOAP interface, to create an outbound IVR call which runs the routing application associated with the service number. New events codes have been added which allow for the monitoring of the call until the call is either answered, busy, a timeout is generated or another negative result is received. Note, that no further monitoring of the call is provided after it is connected. | |
CCOMCAVE-90 | 14.08.2019 | Supervisor - Media Events | Accessing the supervisor tab media events was not possible if the CRM URL contained non ASCII or URL incompatible characters. This was caused, if the CRM URL was set via the IVR, and the URL was then parameterised, for example, using the name of the service number. If this name then contained non ASCII characters (for example accents or umlauts), then the page was no longer accessable. This problem has been fixed. | |
JTELDEV-4987 | 13.08.2019 | Security Groups and Client Resources Improvements | A new setting has been added to a client account, which can be edited on the Reseller Level. This setting removes a list of resources (named by their fully qualified name, for example "portal.Chat") from the client account, and can be used to create "product" combinations. To do this, proceed as follows:
For example, to remove the ACD and Chat, add the following lines: portal.Acd The resources should be named exactly as they appear when editing a security group. Also, when editing security groups, a new column "Rights assigned here" shows whether the actual rights (CRUDX) were modified in the security group being edited. You can filter this column, by selecting it and entering "1" in the filter. | |
CHFG-25 | 11.08.2019 | Last Agent does not work in some conditions | If the last agent algorithm was used, it would not work correctly in all situations. This problem has been fixed. | |
JTELDEV-4977 | 01.08.2019 | Dialler - Busy Series uses incorrect telephone number | When a busy series is started, due to the fact that a contact telephone number is busy, when the second attempt is made to reach the contact, the system incorrectly uses the first telephone number available, instead of the last used telephone number. This problem has been fixed. | |
JTELDEV-4976 | 30.07.2019 | SalesForce Integration is active in all clients on system when activated on one client | The SalesForce Integration was incorrectly active in all clients on system when activated on one client, causing the system to always try to access JavaScript libraries from salesforce.com. This problem has been fixed. | |
JTELDEV-4973 | 21.07.2019 | Cockpit Variables - Assignment or Increment Function | The cockpit variables assignment function did not work correctly when coupled with a comparison. This problem has been fixed. | |
JTELDEV-4966 | 21.07.2019 | AutoLogoff Columns in AgentHome and Supervisor | The autologoff columns for summing the number of auto-logoffs in an ACD group during the current day have been removed. This saves the cache in the web server from having to store many login / logout records and increases overall performance. The general feeling of most customers asked was that this feature is not required, as the current status of agents can be seen in Supervisor ... All Agents and Supervisor ... Active Agents. | |
CSYMP-86 | 21.07.2019 | Sorting of Media Events in Supervisor and Agent | Secondary sorting of the media events no longer worked. For example, if the agent or supervisor sorted the events by AcdGroup, the secondary sorting on the date / time of creation was no longer performed. This problem has been fixed. | |
CSYMP-81 | 12.07.2019 | Users Profiles - new rule type | A new rule type has been added, which can be applied to all acd groups which are not explicitely used in the user profile. For example, it is possible to log out a user from all groups except those specified in the profile, by providing one rule (for all groups) and not one rule per group. This makes the upkeep of the profile rules and settings much easier. | |
CSYMP-84 | 12.07.2019 | Dynamic Priority Groups - New Static Priority | A new static priority has been added to the dynamic priority groups configuration, which can be used instead of the dynamic priority when: - no plan data is available - the dynamic priority group or the plan data is inactive Further columns have been added to the supervisor view, including: - Calls today (which is displayed even when there is no plan data) - New columns displaying the count of agents in various status. | |
CNFON-445 | 12.07.2019 | Outdial Trunk Group not settable in Client Data as SysAdmin | It was not possible to set the outdial trunk group in the client data as SysAdmin, in combination with an activated sales force integration. This problem has been fixed. | |
CSYMP-85 | 10.07.2019 | New Columns in Supervisor View Dynamic Priority Groups | The following columns have been added to the dynamic priority groups view in the supervisor: Logged-In (Calls) - the number of agents logged in for calls in all ACD groups associated with the dynamic priority group. Busy (DPG) - the number of agents busy on calls for ACD groups associated with this dynamic priority group. Busy (DPG-noring) - the number of agents busy on calls for ACD groups associated with this dynamic priority group, not including agents whose telephone is currently ringing. PostCall TAC - the number of agents who are either in post call (manual or automatic) or who are recording a transaction code or result code, who are members of ACD groups associated with this dynamic priority group. | |
CSYMP-80 | 09.07.2019 | New system parameter Portal.Pager.MaxRows | This parameter can be used to vary the maximum number of pager rows users can set when using the portal. Recommended value 50. Caution: setting this value too high may seriously impact system performance. | |
CSYMP-54 | 09.07.2019 | New columns in supervisor, all agents and supervisor group details | The following columns have been added to the ACD supervisor: - Group (current call) Shows the ACD group in which the agent's current call is active. - Calls (total) Shows the total number of calls serviced by this agent since login. - Calls (group) Shows the total number of calls serviced by this agent in the current group (group details only). - User Profile Shows the user's currently active user profile. | |
JTELDEV-4969 | 09.07.2019 | Column Selector (all pages) does not reset to system defaults correctly | The column selector would not reset the selected columns correctly to the system default once the user had set custom columns in the view being configured. This problem has been fixed. | |
CSTYRIA-33 | 08.07.2019 | Cisco UCM JTAPI Presence Connector | A presence connector is now available for the Cisco UCM, based on JTAPI. See https://wiki.jtel.de/x/DQMh for more details. | |
CSVIER-10 | 02.07.2019 | Braille Agent Home | A braille reader optimised version of AgentHome is now available in the full-client. Note - this requires a separate license, and may require additional work to optimise for particular braille reader systems. | |
CKLING-63 | 01.07.2019 | Users Profiles - Handling Change | When a user is logged out, no profile is displayed. When profiles are applied whilst the user is logged out, these are saved to the user's data, and will be applied if they are "login profiles" when the user next logs in. Otherwise, when the user logs in, the profile is nulled out on login, and no profile is displayed. This helps aleviate the situation where users though a profile was still applied, but in fact it didn't apply because it was not marked as a login profile. | |
CSTYRIA-20 | 14.06.2019 | Cockpit Variables - IVR GUI function | The cockpit variables function has been changed in the IVR GUI. The behaviour previously was to increment and decrement the counters only, however this has been changed to increment and decrement the value. The counters are always incremented when a successful increment or decrement operation is carried out, and reset to 0 when a successful assignment is performed. | |
CSAXO-23 | 04.06.2019 | Fix Race Condition when Call to Agent is made | If a RINGING and OK (ALERT then CONNECT) were received very quickly (in the same millisecond) then the connect would be signalled before the call flow in the jtel server was ready to process it. This problem has been fixed. |