Function
Use this object to search for a user given various parameters (a partial search will be performed).
For example, if the user redirects his / her telephone to the system, the so-called redirector or the service number can be used.
For example: Users redirect the phone to 99xxx where xxx is the user's telephone number. The string functions can be used to extract the xxx from the called service number. Subsequently, a user search is performed with the telephone number.
If the user is found, a callback can be posted directly to his account.
Parameters
Object Name | Name of this object instance |
User Name | Name of the user |
User first name | First name of the user |
User UID | UID of the user |
Phone number | Telephone number of the user |
PIN | The PIN of the user |
Save in | Specify a variable prefix in which the result is to be stored. |
Variables
The following variables are provided.
Variable | Content |
---|---|
<prefix>.usersid | The ID of the user. |
<prefix>.usersuid | The UID of the user. |
<prefix>.AcdStatus.<AcdGroupsID>.FirstLoggedInUserWavesID | The ID of the name prompt for the first logged in user in the group (determined by the earliest login date/time): |
<prefix>.AcdStatus.<AcdGroupsID>.LoggedInUsersWavesIDs=<values_comma_separated> | The IDs, comma separated, of the name prompts for all users logged into the group. |
<prefix>.AcdStatus.<AcdGroupsID>.FirstLoggedInUserID | The ID of the first logged in user logged into the group (determined by the earliest login date/time). |
<prefix>.AcdStatus.<AcdGroupsID>.AcdAgentStatusID | The ID of the agent status the user is currently in. |
<prefix>.AcdStatus.<AcdGroupsID>.LoggedInUsersIDs | The IDs, comma separated, of all users logged into the group. |
<prefix>.AcdStatus.<AcdGroupsID>.GroupNameWavesID | The ID of the ACD group name prompt. |
<prefix>.AcdStatus.<AcdGroupsID>.AcdGroupsID | The ID of the ACD group. |
<prefix>.AcdStatus.<AcdGroupsID>.bLoggedIn | Whether the user is logged into the group. 1 = logged in, 0 = not logged in. |
<prefix>.AcdStatus.<AcdGroupsID>.bLoggedInAcd | Whether the agent is logged into the ACD. 1 = logged in, 0 = not logged in. |
<prefix>.AcdStatus.<AcdGroupsID>.WavesID | The ID of the wave file associated with the current ACD status of the agent. |
<prefix>.AcdStatus.<AcdGroupsID>.bPauseAcd | Whether the agent is in pause in the ACD. 1 = pause, 0 = no pause. |
Outputs
Output | Used when ... |
Found | Here, the call flow continues when the information in the |
Not Found | The call flow continues here if the information is not available |