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Choose in the main menu, to view the table of skills.
Using and the tab you can associate a skill with one or more agents. Click on and provide the following:
Agent | The name of an existing agent |
Value | On a scale of 0 to 100 (maximum) define what skill the user has. This setting is relevant, if calls are distributed to numbers requiring particular skills. The minimum skill value provided in the service number parameters, or in the network IVR object “ACD” determines which agents come into consideration to handle the call. |