Choose ACD - Skills in the main menu, to view the table of skills.

Using Edit and the tab Agents you can associate a skill with one or more agents. Click on Add and provide the following:

Agent

The name of an existing agent


Value

On a scale of 0 to 100 (maximum) define what skill the user has.
This setting is relevant, if calls are distributed to numbers requiring
particular skills. The minimum skill value provided in the service
number parameters, or in the network IVR object “ACD” determines
which agents come into consideration to handle the call.


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