Versions Compared

Old Version 7

changes.mady.by.user jtel Support

Saved on

compared with

New Version 8

changes.mady.by.user jtel Support

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Sv translation
languageen

ACD Groups can be triggered configured to send SMS messages to callers when a callback event is created. 

If enabled, these parameters override the standard portal longtext which is used to create the SMS message.

ACD Group Parameter

Parameter

Description

AcdEvents.AcdEvents_CallbackCreate.SMSUsed, when a more specific text cannot be found as described below.
AcdEvents.AcdEvents_CallbackCreate.SMS.1Used, when a callback is created automatically due to the caller hanging up in the ACD queue.
AcdEvents.AcdEvents_CallbackCreate.SMS.2Used, when a callback is created due to a group rule in the call flow. This usually involves the caller pressing a DTMF key to initiate the callback request.
AcdEvents.AcdEvents_CallbackCreate.SMS.4Used, when a callback is created manually by an agent outside of an active call. This involves the agent entering the callback number manually.
AcdEvents.AcdEvents_CallbackCreate.SMS.5Used, when a callback is created manually by an agent during an active call. The number to which the callback refers is taken from the active call.


...