ACD Groups can be configured to send SMS messages to callers when a callback event is created. These parameters provide the text which is used to create the SMS message. ACD Group ParameterParameter | Description |
---|
AcdEvents.AcdEvents_CallbackCreate.SMS | Used, when a more specific text cannot be found as described below. | AcdEvents.AcdEvents_CallbackCreate.SMS.1 | Used, when a callback is created automatically due to the caller hanging up in the ACD queue. | AcdEvents.AcdEvents_CallbackCreate.SMS.2 | Used, when a callback is created due to a group rule in the call flow. This usually involves the caller pressing a DTMF key to initiate the callback request. | AcdEvents.AcdEvents_CallbackCreate.SMS.4 | Used, when a callback is created manually by an agent outside of an active call. This involves the agent entering the callback number manually. | AcdEvents.AcdEvents_CallbackCreate.SMS.5 | Used, when a callback is created manually by an agent during an active call. The number to which the callback refers is taken from the active call. |
VariablesThe following variables can be used: Variable | Wert |
---|
$date_time
| The current date and time in the format %Y-%m-%d %H:%i:%s | $caller
| The caller number in E.164 format without a + | $group_name
| The name of the ACD group | $group_number | The number of the ACD group |
|