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Parameter Name | Type | Description | ||
|---|---|---|---|---|
Caller | String | The caller number in E.164 format without a plus. For example 49199123456789 | ||
CallbackNumber | String | The number on which the caller requested the callback, which may be different to the Caller parameter. This parameter will be empty for voice mails. | ||
ServiceNumbersNumber | String | The called service number in E.164 format without a plus. | ||
ServiceNumbersName | String | The name of the service number. For example „Service Hotline“. | ||
AcdGroupsID | Integer | The ID of the ACD Group in the jtel system, for which the callback request was generated. | ||
AcdGroupsName | String | The Name of the ACD Group in the jtel system, for which the callback request was generated. | ||
AcdGroupsForeignSystemID | String | The contents of the Foreign System ID field in the jtel ACD Group. This can be configured so as to provide a foreign reference to the Salesforce system. For example "SERVICE_B2B“. | ||
dtCallStart | Timestamp | The date and time of the start of the call in the jtel system in local time, in the following format: yyyy-MM-ddTHH:MM:ss | ||
dtCallEnd | Timestamp | The date and time of the end of the call in the jtel system in local time, in the following format: yyyy-MM-ddTHH:MM:ss The time difference between dtCallStart and dtCallEnd is the total time spent in the jtel system by the caller, including IVR applications and all prompts and queueing time. | ||
| ID | Integer | The ID of the ACD event in the jtel system. | ||
AcdEventsID | Integer | The ID of the ACD event in the jtel system. | ||
Subject | String | The subject of the callback event. | ||
Body | String | The body of the callback event. | ||
| Attachment1 | String | A http URL pointing to the voice mail file in the jtel portal. For callback events, this parameter will be empty.
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| Attachment2 | String | Reserved for future use. | ||
| Attachment3 | String | Reserved for future use. | ||
CreatingUsersID | Integer | The ID of the creating user in jtel, or NULL if the system created the event. | ||
CreatingUsersUID | String | The UID of the creating user in jtel, or NULL if the system created the event. | ||
CreatingUsersNickName | String | The Nick Name of the creating user in jtel, or NULL if the system created the event. This field can be used to create a connection between the object(s) created in Salesforce and the user who created the callback event in jtel. | ||
TargetUsersID | Integer | The target user ID of the event, if the callback event was directly sent to a user. This will usually be NULL, if it is not, it corresponds to an event created manually ba another user. | ||
TargetUsersUID | String | The target user UID of the event, if the callback event was directly sent to a user. This will usually be NULL, if it is not, it corresponds to an event created manually ba another user. | ||
TargetUsersNickName | String | The NickName of the target user of the event, if the callback event was directly sent to a user. This will usually be NULL, if it is not, it corresponds to an event created manually ba another user. | ||
SalesforceId | String | The ID of the Salesforce record which was found in the routing application, and saved to the User Data field in jtel using the Save additional information IVR object. | ||
SalesforceQueryResult | Integer | The result of the last getCallerInformation REST Apex call made: 0 = no data found 1 = one record found 2 = multiple records found |
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