A JSON structure containing the following data is used by the createCallback and createVoiceMail REST requests:
Parameter Name | Type | Description |
---|---|---|
Caller | String | The caller number in E.164 format without a plus. For example 49199123456789 |
CallbackNumber | String | The number on which the caller requested the callback, which may be different to the Caller parameter. This parameter will be empty for voice mails. |
ServiceNumbersNumber | String | The called service number in E.164 format without a plus. |
ServiceNumbersName | String | The name of the service number. For example „Service Hotline“. |
AcdGroupsID | Integer | The ID of the ACD Group in the jtel system, for which the callback request was generated. |
AcdGroupsName | String | The Name of the ACD Group in the jtel system, for which the callback request was generated. |
AcdGroupsForeignSystemID | String | The contents of the Foreign System ID field in the jtel ACD Group. This can be configured so as to provide a foreign reference to the Salesforce system. For example "SERVICE_B2B“. |
dtCallStart | Timestamp | The date and time of the start of the call in the jtel system in local time, in the following format: yyyy-MM-ddTHH:MM:ss |
dtCallEnd | Timestamp | The date and time of the end of the call in the jtel system in local time, in the following format: yyyy-MM-ddTHH:MM:ss The time difference between dtCallStart and dtCallEnd is the total time spent in the jtel system by the caller, including IVR applications and all prompts and queueing time. |
ID | Integer | The ID of the ACD event in the jtel system. |
AcdEventsID | Integer | The ID of the ACD event in the jtel system. |
Subject | String | The subject of the callback event. |
Body | String | The body of the callback event. |
Attachment1 | String | A http URL pointing to the voice mail file in the jtel portal. For callback events, this parameter will be empty. Note, that to download the voice mail attachment from within salesforce, the salesforce user must be logged into the jtel portal within salesforce using the mini or micro client as usual. Users without a jtel login will not be able to download the attachments. |
Attachment2 | String | Reserved for future use. |
Attachment3 | String | Reserved for future use. |
CreatingUsersID | Integer | The ID of the creating user in jtel, or NULL if the system created the event. |
CreatingUsersUID | String | The UID of the creating user in jtel, or NULL if the system created the event. |
CreatingUsersNickName | String | The Nick Name of the creating user in jtel, or NULL if the system created the event. This field can be used to create a connection between the object(s) created in Salesforce and the user who created the callback event in jtel. |
TargetUsersID | Integer | The target user ID of the event, if the callback event was directly sent to a user. This will usually be NULL, if it is not, it corresponds to an event created manually ba another user. |
TargetUsersUID | String | The target user UID of the event, if the callback event was directly sent to a user. This will usually be NULL, if it is not, it corresponds to an event created manually ba another user. |
TargetUsersNickName | String | The NickName of the target user of the event, if the callback event was directly sent to a user. This will usually be NULL, if it is not, it corresponds to an event created manually ba another user. |
SalesforceId | String | The ID of the Salesforce record which was found in the routing application, and saved to the User Data field in jtel using the Save additional information IVR object. |
SalesforceQueryResult | Integer | The result of the last getCallerInformation REST Apex call made: 0 = no data found 1 = one record found 2 = multiple records found |