as of release 3.27 | prior to release 3.27 |
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Function
You can use this object to book a callback request and send it to a group or a specific agent.
Parameter Object Name | Name of this object instance | ACD-Group | ACD-Group, to which the callback request is to be sent | User UID | Enter the userUID of the agent, which contains the Callback request. This field is optional. | Caller ID | Here you can specify the call ID with variation. $ Caller The variable which outputs the call ID of the caller. | Subject | Enter the subject of the message. | Note
| Here you can specify a note that will be sent to every callback request is equal to. Depending on the call flow, this field can provide a clue On why there was a recall. |
Outputs
Output | Used when ... | Continue | If the callback request is successful, it can proceed in the call flow | Error | If it came to error, this output is selected. |
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