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<Event> | Description | Inbound | Outbound | Comments |
|---|---|---|---|---|
| RINGING | sent when the call is in the ringing state | x | x | This event is always sent FIRST. |
| CONNECTED | sent when the call is connected | x | x | |
| CONNRES.1 | sent when the call was successful and is ended | x | x | |
| CONNRES.2 | sent when the call was not answered | x | x | |
| CONNRES.3 | send when the destination is busy | x | Not provided for inbound calls, since RINGING is required first. | |
| CONNRES.4 | sent when the caller (inbound) or agent (outbound) hungup during the transfercall initiation or ringing phase | x | x | |
| CONNRES.5 | Not provided as RINGING is required first. | |||
| CONNRES.6 | sent when the called agent refused the call or hungup during a whisper transfer announcement | x | If a destination agent telephone rings then becomes busy, this means the agent refused the call. This CONNRES is used in that case. | |
| CONNRES.7 | Not provided since RINGING is required first. |
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