AcdB - AcdGetRingingCalls_Group Criteria Used (See Also AcdB - ACD Groups KPIs ) | Description |
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SUM( IF( b.dtCallConnect IS NOT NULL, 1, 0) ) acdb.bOutbound = 0 | How many The amount of time the phone line of the selected current agent rang in the ACD group(s) in which he was logged in within a particular time slice. |
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