changes.mady.by.user jtel Support
Saved on 2021-03-09
Saved on 2021-04-26
Criteria Used (see also AcdB - ACD Groups KPIs )
Description
acdb.bOutbound = 0
acdb.dtQueueStart IS NOT NULL
All inbound calls which entered an ACD group within a particular time slice,where the calls ended inside or after the queue.
See also Table Reference - AcdGroupEndReasons.
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