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acdb.bOutbound = 0

AND ( b.CONNRES NOT IN (1, 3, 4, 5, 6) OR ( b.CONNRES = 1 AND acdb.dtAgentConnect IS NULL ) )

All inbound calls routed to the ACD group(s) in which the current agent was logged in and that were not connected to the him within a particular time slice because

• the destination did not answer the telephone or

• anerror occurred when calling the destination or

• the destination number was blocked in the restricted numbers table. The call was not made..

See also Value Reference - CONNRES

acdb.bOutbound = 0

AND ( b.CONNRES NOT IN (1, 3, 4, 5, 6) OR ( b.CONNRES = 1 AND acdb.dtAgentConnect IS NULL ) )

Tous les appels entrants acheminés vers le ou les groupes ACD dans lesquels l'agent sélectionné est connecté et qui n'étaient pas connectés à lui dans une tranche de temps particulière.

Voir aussi Référence de valeur - CONNRES