Versions Compared

Old Version 3

changes.mady.by.user jtel Support

Saved on

compared with

New Version 4

changes.mady.by.user jtel Support

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Sv translation
languageen

AcdB - AcdGetBreakingCountAgent_Group

Criteria Used (see also AcdB - ACD Groups KPIs )

Description

login.bGroupLoggedIn = 1
AND AcdAgentStatus.bPause = 1

The amount of time the current agent took a break time in the ACD group(s) in which he was logged in within a particular time slice.


...