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This report contains aggregated data for inbound calls to the selected service numbers over the time period and granularity chosen. Data is aggregated over the selected service numbers, and not presented individually granularity then per service number.
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Service Level Calculation
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Table | Alias |
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StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
| StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
| AcdStatisticsLogin (See also Table Reference - AcdStatisticsLogin) | login |
Number Offered
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Number Offered
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Number Answered
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Answered in Service Calls
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Answered not in Service Calls
Hungup <=
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Lost Calls
Quote Accessibility
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