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Average Duration - Answer Time
| Formula | Description |
|---|---|
| AnswerTimeTotal / AnswerTimeCalls | The ratio between the total answer time duration and the number of calls answered. |
Average Duration - Call Time
| Formula | Description |
|---|---|
| DurationTimeCall / CallsOfferred | The ratio between the total call time duration and the number of calls offered. |
Average Duration - Post Call
| Formula | Description |
|---|---|
| DurationPostCall / CallsOfferred | The ratio between the total post call time duration and the the number of calls offered. |
Average Duration - Edited
| Formula | Description |
|---|---|
| DurationEdit / CallsTaken | The ratio between the total edit duration time and the number of calls taken. |
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