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Description

This report contains aggregated data for inbound calls to the selected ACD groups over the time period and granularity chosen. Data is aggregated over the selected ACD groups and, and not presented individually per group. The output data are cumulated per group then time slice.

Status
subtletrue
colourYellow
titleCaution
: if an incoming call is transferred from one ACD group to another, then this will be counted in BOTH ACD groups. This report is designed to be viewed by the manager / supervisor of the ACD groups in question, so aggregated data should be viewed with cautionlists information concerning the call delivery attempts of the ACD for all selected agents.

Sample Execution (Input) → Sample Report (Output)

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