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| Name | Description | Criteria Used |
|---|---|---|
Transaction code - Names | The name of the transaction code set | |
Transaction code - Export Keys | The export key of the transaction | |
Counter - TC Entries | The amount of time the current transaction code was set | COUNT(*) |
Average Duration - TC avg. Edit | The average duration need by the selected agents to set this transaction code | SUM( b.CallSeconds + b.PostCallInterval ) / COUNT(*) |
Total - Duration - TC total edit | The total duration need by the selected agents to set this transaction code. | SUM( b.CallSeconds + b.PostCallInterval ) |
Percent - Percent all TCs | The ratio in percent between the amount of time the current transaction code was set and the total amount of time all transaction codes was set | Current TCs Entries * 100 / Total TCs Entries |
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