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This report shows individual inbound calls in ACD groups organized by service number. You can see to which agents calls were routed. The connection times are shown.
Selection Criteria
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Sample Execution (Input) → Sample Report (Output)
This report is optimised for the following output formats: Status subtle true colour Red title PDF Status subtle true colour Blue title HTML
Sample Execution (Input)
Sample Report (Output)
Columns
The following columns are provided.
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