...
This report contains data about inbound calls per selected agents in the ACD group(s) in which they are logged in within a particular time slice. While this report allows you to evaluate the performance - inbound calls- of agents by specifying them in the input, the report ACD Agent Report 1 allows you to evaluate the performance - inbound calls - of agents logged in the groups specified in the input. ACD Agent Report 2 rather allows you to evaluate the performance - inbound calls - of agents logged in the groups specified in the input. While ACD Agent Report 1 contains data cumulated per agent then per selected ACD group in which he is logged in, ACD Agent Report 2 contains data cumulated per agent over all selected ACD groups in which he is logged in.
Selection Criteria
...
Sample Execution (Input) → Sample Report (Output)
This report is optimised for the following output formats:
| Status | ||||||
|---|---|---|---|---|---|---|
|
| Status | ||||||
|---|---|---|---|---|---|---|
|
Sample Execution (Input)
Sample Report (Output)
Columns
The following columns are provided.
...