Versions Compared

Old Version 14

changes.mady.by.user jtel Support

Saved on

compared with

New Version 15

changes.mady.by.user jtel Support

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Table of Contents
maxLevel2
outlinetrue
typeflat

Description

The incoming calls report consists of two sections. The first section lists all calls received in ACD groups including calls forwarded from one group to another.

...

This report is optimised for the following output formats: 

Status
subtletrue
colourRed
titlePDF
Status
subtletrue
colourBlue
titleHTML

Column

Legend

Table

Alias

StatisticsPartO

StatisticsPartA (See also Table Reference -

StatisticsPartO )

o

StatisticsPartB (See also Table Reference - StatisticsPartB (B

StatisticsPartA (A) )

b

a

StatisticsPartA

AcdStatisticsPartB (See also Table Reference -

StatisticsPartA

AcdStatisticsPartB (

A

AcdB) )

a

acdb

AcdStatisticsPartB
StatisticsPartB (See also Table Reference -
AcdStatisticsPartB
StatisticsPartB (
AcdB
B) )
acdb
b
AcdStatisticsLogin (See also Table Reference - AcdStatisticsLogin)login

Columns of the first area

...

Columns of the second area (overflow)

Name Value

ACD Group


  • Name of an agent followed by the agent number in brackets if the call was forwarded by another agent
  • Phone number if the call was forwarded to an external number by another agent or a group rule
  • Name of a synonym, if the call was forwarded to a synonym by another agent
  • Name of an ACD group followed by the group number in brackets if, due to a group rule, the call ends in a callback request or with the recording of a voicemail
Entry

Group name followed by the group number in brackets of the group from which the call was forwarded

Rule

The following values can be present here:

  • "Agent": The call was forwarded by an agent
  • Name of a rule: The call was forwarded based on the group rule displayed here
SRN (Origin)See first table

Calls - In Service

Include Page
AcdB - AcdGetInServiceCallsByParam_GroupServiceNumber
AcdB - AcdGetInServiceCallsByParam_GroupServiceNumber

...