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This report contains data about the different browser sessions in which each selected agent was logged in. It also displays when the session started and ended, how long each session lasted, the number of incoming calls connected to the agent during each session, the total duration of these calls and the availability of the agent during each session. The data are aggregated over agent then over opened sessions.

Selection Criteria

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Sample Execution (Input) → Sample Report (Output)

This report is optimised for the following output formats: 

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