Page History

StatisticsPartO (See also Table Reference - StatisticsPartO )

o

StatisticsPartB (See also Table Reference - StatisticsPartB (B) )

b

StatisticsPartA (See also Table Reference - StatisticsPartA (A) )

a

AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) )

acdb

If this is the original conversation:

• Service number with optional service number Name in brackets

If it is a call that was forwarded from another group:

• Group name followed by the group number in brackets of the group from which the call was forwarded

If it is not the original call, the following values can be present here:

• "Agent": The call was forwarded by an agent
• Name of a rule: The call was forwarded based on the group rule displayed here

Service number with optional service number Name in brackets of the original call